NICE inContact

SEPTEMBER 11, 2018

Today, contact center leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Monet Software

MARCH 26, 2020

In other words, you know that your peers and competitors are moving to cloud to improve the customer experience (CX) and lower costs. Not all parts of your contact center solutions need to be outsourced. This is particularly important if you’re using a cloud solution for the first time.

Coaching 71

Coaching outsourcing Strategic Value contact center solutions 71

CSM Magazine

OCTOBER 7, 2021

“Our channel strategy recognises that the CCaaS market opportunity is growing rapidly, and the channel is best placed to deliver the needed expertise to help their contact center and enterprise clients attain and maintain the highest levels of customer experience,” said Kacey Kemmerer. About Empirix.

Contact Center 52

Contact Center Marketing Interactive Voice Response Strategic Value 52

Playvox

MARCH 19, 2024

Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). AI-powered solutions and tools are shaping the way organizations engage with and manage their workforce. From there, use cases have evolved and rapidly expanded.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74