Talkdesk

FEBRUARY 21, 2020

This was the main concern that brought OneCause , a five-time Stevie® Award winner for excellence and innovation in customer service, to Talkdesk ; the need to find a new solution for customer support that was both flexible and easy to use. Get to know why our customers recommend us. Want to know more?

Enterprise 61

Enterprise Cloud contact contact center solutions Contact Center 61

TechSee

FEBRUARY 27, 2018

Companies are increasingly recognizing the importance of adopting a convenient, anytime, anywhere communication system for real-time support. The market has already produced a number of models for Customer Service as a Service, with a range of automated business processes and systems that support customer service.

Customer Service 116

Customer Service Real estate Call Center Enterprise 116

Talkdesk

FEBRUARY 14, 2020

ClickPay believes in combining leading-edge technologies with hands-on services to create complete, customized solutions that drive efficiencies, enhance resident satisfaction, and give real estate businesses a strong and secure platform for growth. Read ClickPay customer story. Learn why our customers recommend Talkdesk.

Enterprise 55

Enterprise Real estate Customer Experience Abandon rate 55

Talkdesk

APRIL 28, 2020

Grounded with an inflexible and unreliable on-premises system, TAP Air Portugal sought a scalable cloud solution it could depend on to provide an outstanding customer experience. We are pleased that TAP Air Portugal, a large global enterprise, chose Talkdesk for its cloud contact center solution.

Customer Support 64

Customer Support Airlines Cloud contact contact center solutions 64

Calabrio

FEBRUARY 25, 2025

While NICE CXone offers a wide range of contact center and CX solutions, its WFM solutions have faced criticism in several key areas. Below are some of the most common NICE WFM issuesif youre experiencing these yourself, it may be a sign you need to look for an alternative solution. Reports were not user friendly.

Management 52

Management contact center workforce Schedule adherence Contact Center 52

Hodusoft

MARCH 26, 2025

If you are curious to know more about how the right contact center solutions can help e-commerce companies overcome various customer service challenges, build customer trust, and provide seamless customer experiences, read on and you will be glad to do so. Here are some of those: 1.

Contact Center 52

Contact Center Contact center software Interactive Voice Response contact center solutions 52

3CLogic

AUGUST 3, 2021

To combat this issue, contact center managers should analyze their historic call volumes through robust reporting engines to determine peak call times or seasons and staff accordingly. This is particularly important when call volume is high and customers are waiting in their queue. Empower Callers With A Callback Option.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

Calabrio

FEBRUARY 7, 2025

Customer Support Another common and long-term issue cited by Verint detractors is a customer support team that can be extremely slow to respond. In the 2024 G2 Grid Report for Contact Center Workforce products , Verint users ranked the platforms quality of support among the lowest of any market leaders.

Management 52

Management contact center workforce Contact Center Schedule adherence 52

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event.

Enterprise 40

Enterprise Customer Experience Contact Center Analytics 40

NobelBiz

NOVEMBER 20, 2023

Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication. Whether you’re a startup, a growing enterprise, or an established business, understanding and implementing a VPS is a game-changer.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

Win the Customer

OCTOBER 12, 2018

Here’s a look at customer self-service and the role of burgeoning cloud contact centers. Gone are the days when a phone was the only option to reach a customer support team. Customers often prefer self-service to employee-led options,” writes MIT Sloan Management Review. The Rise of Self-Service.

Cloud contact 98

Cloud contact Self service Contact Center contact center solutions 98

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. By being able to see who is available, using their presence status, and identifying their specific knowledge or expertise, helps reduce the time it takes to resolve a customer issue. which is significantly more than Enterprise companies with 10,000+ employees at only 50%. Single-Sourced.

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

Hodusoft

FEBRUARY 5, 2025

HoduCCs SMS Integration with Route Mobile HoduCC is an omnichannel contact center solution that empowers businesses to deliver exceptional customer experiences across various communication channels. How HoduCC Users Can Benefit from HoduCC + Route Mobile SMS Integration?

Contact center software 52

Contact center software Analytics contact center solutions Healthcare 52

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Calabrio

MARCH 25, 2025

Medallia Medallia is a leading experience management platform for enterprises, designed to capture and analyze customer feedback across numerous touchpoints. Predictive analytics to anticipate customer churn and needs. Detailed customer journey mapping across diverse touchpoints. Real-time customer feedback tools.

Journey mapping 52

Journey mapping Contact Center Analytics Surveys 52

Talkdesk

MAY 6, 2020

A unified customer experience. Introducing Talkdesk CX Cloud™, a New Kind of Contact Center Solution Talkdesk CX Cloud is the first end-to-end solution for delivering great customer experiences. AI and knowledge solutions to reduce cost and drive smarter, more efficient interactions. One platform.

Contact Center 80

Contact Center Cloud contact Enterprise Self service 80

Talkdesk

MAY 8, 2020

A Fortune 100 global media conglomerate is the newest enterprise to choose Talkdesk® as a trusted provider of contact center solutions.

contact center solutions 78

contact center solutions Cloud contact Contact Center Enterprise 78

Talkdesk

APRIL 8, 2020

Boingo Multifamily’s customer support system includes a 24x7x365 strategy for agents standing by via phone, email, text and chat. In 2014, Boingo Multifamily rapidly scaled up its business and needed to improve its customer service operations to match.

contact center solutions 69

contact center solutions Cloud contact Contact Center Coaching 69

TechSee

MARCH 19, 2018

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. But there is still one missing element that has barred AI from radically transforming the customer experience. Computer vision.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

Upstream Works

JANUARY 25, 2022

Flexible and cost-effective solutions to drive innovation now and in the future. Learn more about how our enhanced omnichannel contact center solutions support digital transformation here. The bottom line—quality customer care is highly dependent on digital performance. A Unified Agent Desktop.

Contact Center 78

Contact Center contact center solutions Average Handle Time Enterprise 78

Talkdesk

NOVEMBER 25, 2020

When the call is over, Talkdesk automatically populates the call recording and data into the customer’s activity feed. Choose a cloud-native contact center technology For effortless seasonal scaling, businesses need a contact center solution that is easy to use and requires minimum training, resulting in fast adoption.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

Enghouse Interactive

SEPTEMBER 20, 2021

Contact Center Solutions. Highly adaptable standalone unified communications solution, which can be integrated with a wide range of Call Center and other applications using its open-source API’s. Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘.

contact center solutions 69

contact center solutions Contact Center Call flow Quality management 69

AWS Machine Learning

AUGUST 8, 2024

Notably, the team’s work extends to Webex Contact Center, a cloud-based omni-channel contact center solution that empowers organizations to deliver exceptional customer experiences. These insights help make meetings more productive and hold attendees accountable.

Contact Center 124

Contact Center Engineering Analytics contact center solutions 124

CSM Magazine

SEPTEMBER 27, 2021

With Chrome OS and our partners you get: Secure platform and remote management: Chrome OS is a cloud-first, easy-to-manage operating system that can secure and optimize your contact center while supporting remote agents. Introducing the Contact Center solution track for Chrome Enterprise Recommended.

Contact Center 52

Contact Center contact center solutions Enterprise Engineering 52

Talkdesk

JANUARY 3, 2020

Looking to ramp its customer support system and make it a competitive advantage in the travel industry, Weekendesk chose Talkdesk Enterprise Cloud Contact Center. Cloud contact center solutions from Talkdesk offer Weekendesk the tools and integrations needed to provide the level of service its customers expect.

Cloud contact 62

Cloud contact contact center solutions Contact Center CRM 62

Calabrio

FEBRUARY 25, 2025

Solutions Built to Scale: The true-cloud platform scales alongside organizations and can be adapted to the needs of both small and large contact centers. Features Complete Contact Management: Centralize customer data and track interactions across all touchpoints.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

AWS Machine Learning

SEPTEMBER 11, 2024

Amazon Q Business offers a conversational experience with generative prompts and tasks that can act as a front-line support engineer, answering customer questions and resolving known issues efficiently. They can work through tasks more efficiently knowing the assistant is handling basic support needs independently.

Technology 90

Technology Engineering contact center solutions Scripts 90

NICE inContact

DECEMBER 9, 2015

That passion also extends to delivering outstanding customer service. As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System.

Customer Service 75

Customer Service Contact Center Telecommunications Call Center 75

Talkdesk

FEBRUARY 28, 2020

Justworks’ support team of approximately 250 agents struggled with a legacy, on-premises contact center solution for customer support. This aging system was unable to provide a high-quality agent experience, a key component of Justworks’ value proposition.

First call resolution 61

First call resolution contact center solutions Cloud contact Contact Center 61

Talkdesk

FEBRUARY 7, 2020

The need for a multilingual and customizable customer support solution was what brought Omio to Talkdesk. Omio selected Talkdesk Enterprise Cloud Contact Center for its scalability and flexibility to support a growing customer service team and various demands from different target groups within several regions.

Customer Experience 52

Customer Experience Cloud contact contact center solutions Enterprise 52

Talkdesk

APRIL 22, 2020

By supporting customers in their transition to the cloud, Talkdesk deploys industry-leading contact center solutions to unleash the power of a remote workforce. Not only will this ensure a business continuity strategy during this difficult time, but it also acts as a long-term strategic solution.

B2C 59

B2C Government Contact Center contact center solutions 59

JustCall

APRIL 18, 2023

They are often the customers’ first point of contact and one of the most critical setups for underscoring a business’s brand and goodwill. Customer-facing domains, like sales and customer support, are especially reliant on the telephony system for day-to-day operations. Who is Five9 best suited for?

call center software 52

call center software Call Center call center solutions Enterprise 52

JustCall

MARCH 9, 2023

Contact Center Software SaaS contact centers (cloud-based) also help you establish a calling facility with remote agents and completely eliminate the need for a physical space to house all your equipment. Cons: Even for an enterprise-level solution, Talkdesk may be a little pricey at $75 per user per month.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

CSM Magazine

JUNE 17, 2024

Founders: (L to R) John D’Amour, Gaurav Passi and Piotrek Chojnowski Ex-Avaya, Five9, Glia, and Talkdesk industry leaders have joined forces to revolutionize customer experience (CX) with the launch of Zingly , a Collaborative Customer Experience (CCX) Platform. The math is clear, there are approximately 16.5

Chatbots 52

Chatbots Interactive Voice Response contact center solutions Healthcare 52

JustCall

JANUARY 20, 2023

But, connecting over the phone is the preferred choice when it comes to support and service-related conversations. In fact, a report by CFI Group stated that 76 percent of consumers prefer to connect with customer support representatives over the phone. The price-to-feature ratio makes JustCall one of the best Ooma alternatives.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip APIs 52

NobelBiz

MAY 16, 2023

This approach offers a flexible, scalable, and cost-effective alternative to traditional on-premises contact centers, allowing businesses of all sizes to access advanced customer support tools and technologies. Hardware In an on-premise contact center, you must own and maintain all hardware components.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

UJET

NOVEMBER 19, 2020

While other cloud contact center platforms were (and still are) busy fighting over whose CRM integration worked the best and who owns the data , the team here at UJET took a different approach. For a business to be successful, it needs to deliver a great customer experience even during periods of growth or seasonal shifts in demand.

CRM 82

CRM Contact Center APIs Customer Service 82