contact center solutions Customer Support Virtual Agent 
CCNG
AUGUST 28, 2024
These technologies work in tandem to help contact centers automate various tasks, such as call scheduling, call routing, answering FAQs, integrating Customer Relationship Management (CRM) systems, gathering customer data in real-time, and more.
NICE inContact
SEPTEMBER 11, 2018
According to Aarde Cosseboom, TechStyle’s Director of Global Member Services Technology and Product, “We now have one central, open cloud platform that allows all of the agents to support our multiple global brands.” Some have turned to AI to power virtual agents, chatbots and other self-service channels.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
AUGUST 8, 2024
Notably, the team’s work extends to Webex Contact Center, a cloud-based omni-channel contact center solution that empowers organizations to deliver exceptional customer experiences. These insights help make meetings more productive and hold attendees accountable.
SmartAction
NOVEMBER 12, 2018
SmartAction is compatible with key Avaya contact center solutions. SmartAction’s AI-powered virtual agents automate conversations that live agents handle today. Technology partners like SmartAction offer yet another proof point for Avaya’s vision of the AI-enabled customer experience.
3CLogic
JANUARY 24, 2024
Are your supervisors investing considerable time manually auditing a limited sample of agent-to-customer interactions for training and performance evaluations? Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems? However, AI can only take you that far.
3CLogic
MAY 26, 2022
Integrative customer experience technologies such as SMS, Voice, and conversational AI will allow you to keep up with new consumer expectations. Ignoring Customer Needs Isn’t An Option. Effective customer experience management empowers your virtual agents to support each customer as an individual.
NobelBiz
JANUARY 10, 2021
What are its advantages for contact centers? A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. However, this virtual agent can execute some jobs better than other interfaces.
Expert insights. Personalized for you.
195 
Let's personalize your content