Upstream Works

AUGUST 5, 2021

As customer expectations keep rising, contact centers must keep innovating and remain agile, and this is where the cloud has great strategic value. Learn more about Upstream Works for Amazon Connect, our omnichannel cloud-based contact center solutions here.

contact center solutions 78

contact center solutions Contact Center Journey mapping Call Center 78

NICE inContact

SEPTEMBER 11, 2018

As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. Collecting a diverse range of data and gleaning cohesive insights to meet customer needs better proved to be a significant challenge. Read the full article on ICMI.com.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Calabrio

APRIL 24, 2025

Advanced AI, including Generative AI , then analyzes this data to uncover sentiment trends, gauge customer emotion and effort, identify trending topics, summarize interactions, and pinpoint root causes of issues or satisfaction drivers across all conversations.

Contact Center 52

Contact Center Customer Experience Coaching Self service 52

Monet Software

MARCH 26, 2020

We created an eBook, “4 Questions to Answer for a Successful Cloud Move,” which addresses the following four questions we consistently see: What data do I migrate to the cloud? In this blog, we’ll cover data migration and process change questions. What data do I migrate to the cloud? How will my processes change in the cloud?

Coaching 71

Coaching outsourcing Strategic Value contact center solutions 71

CSM Magazine

OCTOBER 6, 2020

Dedicated voice specialist, Red Box , today announced a new integration partnership with RingCentral , a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. ” About Red Box. . ” About Red Box.

Strategic Value 52

Strategic Value Enterprise Government contact center solutions 52

Playvox

MARCH 19, 2024

AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. AI-powered solutions and tools are shaping the way organizations engage with and manage their workforce. But it goes beyond enabling automation.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74