The Importance of Accurate Forecasting for Omnichannel Volume
Playvox
MAY 25, 2023
For example, customer service is the workstream, but it has three workloads associated with it: 1. Support This breakdown of handle times is key to being able to create a multi-workload forecast. How Does This Impact Omnichannel Forecasting? Forecast volumes are based on historical data. Complaints 2.
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