contact center solutions Document Quality management 
Enghouse Interactive
SEPTEMBER 20, 2021
Contact Center Solutions. Customers: using webchat, voice, document sharing, and even video chat, on an interchangeable basis, ensures customers and agents can communication efficiently and effectively, minimizing wasted time and eliminating confusion. Single-Sourced. Always Accessible. Unified Communications.
NICE inContact
JANUARY 30, 2018
If you are, here’s our laundry list of the top five things that are absolute “must have” phone system features for your contact center in 2018 and beyond: Built-in Reliability and Disaster Recovery. The best contact center solution is not worth a penny if it’s not up and running.
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Talkdesk
MAY 6, 2020
These disparate systems range from communication channel point products like chat, telephony and messaging apps, to siloed CRM systems, to disconnected Workforce Management, Quality Management, Analytics, AI technology and more. A unified supervisor and admin experience. A unified customer experience. One platform.
Enghouse Interactive
SEPTEMBER 1, 2020
When using a Knowledge Base, common issues are typically resolved by providing customers or agents with access to the documentation required to resolve their issue – in their preferred format. Proper categorization, indexation and cross-referencing of all documentation can help deflect over 60% of customer support inquiries.
Enghouse Interactive
OCTOBER 12, 2021
Integrate a Knowledge Base into your self-service process to ensure specific help can be provided quickly via text, documents, or text-to-speech. From the customer’s first point of contact to the last. Implement AI to capture data across the Customer Journey.
Enghouse Interactive
OCTOBER 13, 2020
Enghouse’s experience has shown that by leveraging semantic analysis, and industry-specific linguistics, terminologies, phraseologies and other proprietary algorithms and processing, NLP can better identify what the customer is experiencing and then, it can propose a possible solution from a specific set of options.
Playvox
SEPTEMBER 16, 2021
At times, a spreadsheet is a document with confidential call details intended for a team leader and an agent to have a conversation. But with the pandemic reconfiguring most contact centers, many companies have to adapt to new hybrid working environments and ensure their office and their employees’ homes remain as secure as the office.
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