Noble Systems

JUNE 2, 2020

Gain Greater Visibility of Activities – Easily access data to make strategic decisions that impact your contact center operations as well as marketing, sales and service delivery. Deployment Model –There are three common deployment models for call center management software solutions: On-Premise , Cloud-Based , and Hybrid.

Call Center 80

Call Center Management Contact Center First call resolution 80

Playvox

JANUARY 30, 2024

According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. fall in the “engaged” category. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement.

Gamification 79

Gamification Contact Center Coaching Quality management 79

Playvox

JANUARY 25, 2024

When contact center agents feel valued and are recognized for their efforts, they’re more likely to stay and grow with your company. Happy agents who stick around and become more experienced can deliver the outstanding customer experience for which your contact center strives. Why is WEM Better than WFO?

Contact Center 77

Contact Center Coaching Quality management Schedule adherence 77

NobelBiz

MAY 16, 2023

Software Integrations With an on-premise contact center, you have the freedom to customize your software, but development takes time and resources. With a cloud-based contact center, solutions like NobelBiz OMNI+ come with ready-to-use integrations for popular CRMs, payment processors, and databases. Let’s see why.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

NobelBiz

MAY 16, 2023

Software Integrations With an on-premise contact center, you have the freedom to customize your software, but development takes time and resources. With a cloud-based contact center, solutions like NobelBiz OMNI+ come with ready-to-use integrations for popular CRMs, payment processors, and databases. Let’s see why.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

Playvox

JANUARY 11, 2024

It’s also extremely valuable to create a better agent experience and improve employee engagement. When contact center agents feel valued and are recognized for their efforts, they’re more likely to stay and grow with your company. Related reading: Playvox eBook: Top Tips for Engaging and Motivating Agents 5.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Playvox

JULY 14, 2023

Ways to Measure Contact Center Agent Productivity Measuring productivity in the call center can be complex. If you have the right contact center solutions that provide real-time and historical data for the most important call center productivity metrics, it’s a lot easier.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74