contact center solutions Exercises Inbound sales Metrics 
NobelBiz
JANUARY 16, 2024
According to Forbes “call center metrics are a vital source of truth when it comes to finding answers to important questions such as “Are your customers happy?”, “Are you providing better support and service than your competitors?”, and “Do you have the right people and technology in the right places?”
NobelBiz
JULY 9, 2020
What Metrics Matter to Consumers Post-COVID? The previously cited study mentions “~75% consumers with strong preference to exercise and healthy eating post-crisis”. These metrics are unsurprisingly relevant for both B2B and B2C – given that everyone is affected by the crisis in one way or another. And they are smart in doing so.
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