NICE inContact

OCTOBER 25, 2019

With inView TM Performance Management for CXone , for example, agents get feedback in real-time, which boosts productivity and motivation. Managers have new insights into contact center performance, and agents are self-motivated. A number of CXone tools have helped improve performance and metrics.

contact center solutions 48

contact center solutions Contact Center Business Process Outsourcing Contact center software 48

Aspect

DECEMBER 1, 2020

Along the way, these organizations have been by our side, collaborating to provide product input and feedback, partnering with us to advance and continuously improve our contact center portfolio into the industry-leading, fully featured contact management and workforce optimization solutions they are today.

Enterprise 118

Enterprise contact center solutions Cloud contact Contact Center 118

CCNG

AUGUST 28, 2024

This automation also guarantees compliance with regulations, enhances profitability, and ultimately secures business continuity for contact centers. Data-Driven Insights: Contact center solution providers use intelligent algorithms and advanced analytics to gain valuable insights into customer behavior, preferences, and pain points.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

CSM Magazine

OCTOBER 4, 2022

“For many companies, addressing feedback after a customer has had a poor experience is not enough to salvage the relationship. These new contact center solutions save agents time and arm them with the information and coaching they need to deliver more efficient and empathetic customer service.”.

contact center solutions 52

contact center solutions Contact Center Agent burnout Agent Empowerment 52

Serenova

APRIL 13, 2020

Whether it’s performance dashboards, real-time feedback or virtual announcements, Serenova’s CxEngage helps contact centers recognize performance no matter where it happens. Agents can ask for assistance via chat; supervisors can provide feedback through team meetings, suggestion boxes or surveys. Help Employees Connect.

Gamification 145

Gamification Contact Center Metrics contact center solutions 145

Calabrio

MARCH 25, 2025

It goes beyond simply collecting feedback; it’s about actively listening to customer sentiment across all touchpoints. In today’s digital landscape, this involves gathering data from diverse sources like surveys, social media, online reviews and, crucially, contact center interactions.

Journey mapping 52

Journey mapping Contact Center Analytics Surveys 52

NobelBiz

FEBRUARY 27, 2024

Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions. This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. Use this feedback to make informed improvements.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Hodusoft

DECEMBER 26, 2024

Choose the Right Omnichannel Contact Center Solutions Provider After determining the features and earmarking a reasonable budget, it’s time to look for the right omnichannel contact center solutions providers. After contacting omnichannel solutions providers request free trials.

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

Call Experts

OCTOBER 5, 2023

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Gathering Valuable Insights Call centers generate a wealth of data and customer feedback.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

ROI CX Solutions

MARCH 12, 2025

Book a Discovery Call Explore omnichannel contact centers with us! ROI CX Solutions has years of experience in providing effective omnichannel contact center solutions to businesses like yours. Whether or not an agent or the customer themselves realize it, customers are constantly providing feedback.

Contact Center 52

Contact Center Multichannel Interactive Voice Response Best practices 52

Cisco - Contact Center

FEBRUARY 18, 2020

Webex Experience Management (formerly CloudCherry), our new customer experience management solution, is integrated into the Cisco agent desktop providing agents and supervisors with customer sentiment, journey insights, and feedback metrics in real-time. To learn more about Cisco Contact Center solutions, visit our website.

Contact Center 94

Contact Center Enterprise Self service contact center solutions 94

Calabrio

FEBRUARY 25, 2025

Look for a solution that leverages natural language processing to accurately detect more nuanced emotions, identify the drivers behind those feelings, and pinpoint specific interactions or channels where sentiment is strongest. Real-Time Reporting and Analytics: Monitor customer feedback in real time and gain actionable insights.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

Serenova

JULY 7, 2020

Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. Regardless of their experience level, agents need to quickly master the latest contact center technologies and approaches. The most successful contact centers take it further.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Calabrio

MARCH 22, 2025

Managing Technology: The contemporary contact center is an increasingly digital place. The right technology is key to facilitating contact center activity and accelerating improvement. Managing Costs: For leaders and managers, it goes without saying that operating contact centers comes at a price.

Best practices 52

Best practices Contact Center Management Call Center 52

NobelBiz

NOVEMBER 20, 2023

NobelBiz OMNI+ is a comprehensive omnichannel contact center solution designed to enhance customer interactions across diverse channels, including voice, email, chat, and social media. The system should offer features like call forwarding, ensuring continuity in your communication even when you’re away from the desk​​.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

NobelBiz

JANUARY 30, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

Call Center 103

Call Center Interactive Voice Response Telecommunications Contact Center 103

Cisco - Contact Center

JUNE 18, 2020

Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Contact Center Installed Base. Our customers range from small businesses to very large enterprises across all industries.

Contact Center 95

Contact Center Enterprise contact center solutions Cloud contact 95

Serenova

MARCH 31, 2020

Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term. Managing the Performance of a Remote Team.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

CSM Magazine

JUNE 25, 2019

The integrated solution allows businesses using Amazon Connect to measure the customer experience through an advanced, post-interaction survey—making it easy to gain customer feedback on each interaction. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.

Contact Center 40

Contact Center Feedback contact center solutions Enterprise 40

Serenova

MAY 1, 2020

Serenova’s CxEngage contact center solution aggregates data, giving supervisors the complete picture of customer interactions. Provide Continuous, Individual Feedback. Supervisors then review scores and share feedback with agents. Quality management tools can provide much-needed efficiency.

Morale 98

Morale Coaching Contact Center Quality management 98

SharpenCX

NOVEMBER 10, 2021

You need to ask the right questions and gather supporting info to commit to a new cloud contact center system. . >> Download Now: 101 questions to ask on your contact center RFP. Do you get enough immediate feedback on your interactions to properly grow and develop? Or, a 70-seat contact center?

Cloud contact 128

Cloud contact Contact Center contact center solutions Accountability 128

Aspect

NOVEMBER 28, 2017

Every year, Deloitte releases an annual survey designed to gather insight from the rapidly evolving contact center landscape, offering leaders from within the industry greater knowledge and actionable intelligence into the trends that will impact their operations in the years to come.

Contact Center 91

Contact Center Surveys Contact center software contact center solutions 91

Hodusoft

FEBRUARY 5, 2025

HoduCCs SMS Integration with Route Mobile HoduCC is an omnichannel contact center solution that empowers businesses to deliver exceptional customer experiences across various communication channels.

Contact center software 52

Contact center software Analytics Healthcare contact center solutions 52

Playvox

JULY 14, 2023

Ways to Measure Contact Center Agent Productivity Measuring productivity in the call center can be complex. If you have the right contact center solutions that provide real-time and historical data for the most important call center productivity metrics, it’s a lot easier.

Contact Center 74

Contact Center Coaching Schedule adherence Abandon rate 74

Cisco - Contact Center

DECEMBER 17, 2020

In today’s world where customer experience can make or break a brand, capturing customer feedback while it is top of mind is essential. For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response.

Customer Experience 108

Customer Experience Contact Center APIs Analytics 108

Fonolo

FEBRUARY 2, 2023

It’s a great way to follow up with them after an interaction to gather feedback, send a reminder, or even prompt an action. Agent workflow As careful as your agents might be, human error is always a challenge in the contact center. However, you can minimize these mistakes by automating your call center’s workflow.

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

NobelBiz

NOVEMBER 6, 2023

This wealth of information provides call center agents with valuable insights that can significantly enhance their interactions with customers. Real-time customer insights are crucial for contact centers because they provide a live pulse on customer needs and preferences.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

Enghouse Interactive

SEPTEMBER 20, 2021

Contact Center Solutions. Agents and Supervisor s: increase their real-time communications, more quickly engaging with supervisors when situations require it, while also enabling instantaneous agent feedback and coaching to accelerate the development of agent skills. Single-Sourced. Always Accessible.

contact center solutions 69

contact center solutions Contact Center Call flow Quality management 69

Cisco - Contact Center

JANUARY 27, 2020

Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.

Contact Center 57

Contact Center contact center solutions Enterprise Cloud contact 57

Serenova

MAY 7, 2020

And both agents and IT teams have had a chance to use it and provide feedback. These pilot deployments have helped businesses realize the cloud is a viable solution, and it can quickly and easily be expanded. This alleviates concerns about long implementation times and business interruptions. Ensure Business Continuity During a Crisis.

Contact Center 86

Contact Center Analytics Morale contact center solutions 86

CSM Magazine

DECEMBER 10, 2021

As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices. Creating more interactive data-sharing solutions can also help create more informed customer interactions by bringing the right customer data to every engagement.

Best practices 98

Best practices Employee engagement Journey mapping Consulting 98

Outsource Consultants

JANUARY 28, 2025

The contact center landscape has rapidly evolved, offering a broad range of advanced features designed to improve service quality, streamline operations, and drive customer satisfaction. At Outsource Consultants, we understand the complexities of selecting a contact center solution tailored to your unique business needs.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

NobelBiz

APRIL 30, 2024

AI-driven Quality Assurance : AI technologies are revolutionizing quality assurance in call centers. By continuously analyzing customer interactions, AI can identify trends and provide real-time feedback to agents, helping them improve their performance immediately.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

NOVEMBER 19, 2024

Feedback Collection Automating feedback collection through surveys and post-call questionnaires provides costly understandings into customer satisfaction and it reveals areas for improvement—this improves our service quality.

Contact Center 52

Contact Center Call Center Interactive Voice Response Wait times 52

NobelBiz

APRIL 30, 2024

AI-driven Quality Assurance : AI technologies are revolutionizing quality assurance in call centers. By continuously analyzing customer interactions, AI can identify trends and provide real-time feedback to agents, helping them improve their performance immediately.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

TeleDirect

MARCH 12, 2018

The best real estate call centers aren’t just about taking incoming calls – they also help with outbound messaging and smart customer contact methods. TeleDirect’s outbound call center services are crucial for customer retention, telesales & upselling, surveys, feedback and more!

Real estate 94

Real estate outsourcing Call Center Business Process Outsourcing 94

Enghouse Interactive

JUNE 11, 2021

Feedback can easily be misinterpreted. At the same time, businesses have more data available to them, from across every possible channel their customers use, than ever before. As a result, organizations are learning a lot more about how best to engage with them. AI Insights Process Flow. Context is key.

Feedback 105

Feedback Technology Customer Experience Customer Service 105