contact center solutions Feedback Gamification Morale 
Playvox
APRIL 11, 2023
Related Article: Top 10 Ways To Boost Contact Center Efficiency & Productivity 2. Offer Feedback Regularly offering agents feedback is key in helping contact center agents understand how they are performing. Feedback should always be a mix of positive comments and opportunities to improve.
Noble Systems
SEPTEMBER 3, 2019
Incorporating Gamification into your new hire and perpetual training programs allows agents to develop and strengthen competencies at their own pace. Advanced solutions offer post call and real-time speech analytics to provide feedback, assist agents with calls, identify areas for improvement and give kudos to top performers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
FEBRUARY 22, 2023
Call center shrinkage is calculated using the following formula: Shrinkage = (Number of Agents Needed to Handle Clients/Number of Agents Available) x 100 Or Shrinkage = ((Total Hours of External Shrinkage + Total Hours of Internal Shrinkage)/Total Hours Available) x 100 How to keep Shrinkage under control?
Playvox
MARCH 12, 2023
Ongoing feedback is crucial to ensuring that customer support teams are consistently giving exceptional CX. Get in the habit of using quality management software with coaching to provide meaningful feedback and guidance to your agents. Showing that you care goes a long way in helping boost team morale and, as a result, performance.
NobelBiz
OCTOBER 18, 2021
Call center shrinkage is calculated using the following formula: Shrinkage = (Number of Agents Needed to Handle Clients/Number of Agents Available) x 100 Or Shrinkage = ((Total Hours of External Shrinkage + Total Hours of Internal Shrinkage)/Total Hours Available) x 100 How to keep Shrinkage under control?
Balto
NOVEMBER 2, 2023
Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.
Playvox
OCTOBER 12, 2022
Stay aware of the warning signs of underperformance or low team morale and communicate to get to solutions. Ensure remote contact center teams understand organizational goals and strategies, and invite them to offer input. Listen to feedback about what’s working and isn’t succeeding across the team.
Expert insights. Personalized for you.
63 
Let's personalize your content