NobelBiz

NOVEMBER 26, 2024

NobelBiz offers superb value for its VoIP and Omni+ solutions, with competitive pricing and no hidden fees. Studies show that a 1% improvement in first-call resolution can lead to a 1% increase in customer satisfaction. Traditional support models react to problems after they occur. How secure is your platform?

Call Center 52

Call Center Multi-channel support voip Technical Support 52

Global Response

FEBRUARY 13, 2022

As the name suggests, multi-channel contact centers provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. Multi-channel contact centers vs. traditional call centers. The results?

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

Hodusoft

JANUARY 1, 2024

The Role of Contact Center Software in Enabling Virtual Banking In the digital era, contact center software plays a vital role in enabling virtual banking and empowering financial institutions to interact with their customers. These channels generally include phone, chat, email, and social media.

Contact center software 52

Contact center software Banking Contact Center Finance 52

Hodusoft

JUNE 27, 2024

Here the first call resolution ( FCR ) metric plays an important role. It is an in-depth measurement used by contact centers to understand multiple aspects, from customer satisfaction to the customer service team’s skills. About 44% of customers become annoyed or angry when they wait on hold for 5-15 minutes.

Contact center software 59

Contact center software Contact Center Customer Experience Banking 59