NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Playvox

OCTOBER 12, 2022

Top-performing contact center leaders understand that ongoing agent training is critical to success. Gamification in remote workforce training is proven to be effective. One contact center that participated in the Playvox research uses a remote workforce training program called Kahoot! Optimize with Technology.

Best practices 76

Best practices Contact Center Management contact center solutions 76

Noble Systems

SEPTEMBER 8, 2020

Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Internal chat tools can help, as well as daily video standups and team check-ins. Meeting the challenges of dealing with the magnitude of the current pandemic is new for everyone.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Playvox

APRIL 25, 2023

Meet your agents where they are, incorporating flexible opportunities and customized learning options found in contact center software for a modern approach, including: Recorded videos: Provide illustrative examples and how-tos versus talking heads. Provide opportunities to role-play on video with peers and managers.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

Enghouse Interactive

FEBRUARY 9, 2021

Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes . In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. increase versus 22.3%

Contact Center 68

Contact Center Self service Chatbots Gamification 68

Playvox

APRIL 27, 2023

Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. Also having a solution that allows peers to recognize each other and be visible helps drive strong culture and teamwork.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

Serenova

APRIL 9, 2019

In fact, research from the Center for Generational Kinetics found that one in five members of Gen Z say they need feedback daily, or several times a day, in order to stay with an employer. Of course, your contact center can’t cater to the needs and preferences of one generation of employees while excluding another.

Contact Center 40

Contact Center contact center workforce Gamification Feedback 40

JustCall

APRIL 24, 2023

Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist. In the sections below, we’ve curated a list of the top 8 CallHippo alternatives to consider when doing your research. Call masking Mask private numbers to protect agents’ privacy.

voip 52

voip CRM Enterprise Call Center 52

JustCall

MARCH 23, 2023

JustCall JustCall is a cloud-based contact center software and telephony solution. Its robust features, easy implementation process, and affordable pricing plans make it a great contact center solution for small and mid-sized businesses. IVR functionality is a part of all of JustCall’s pricing plans.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

AUGUST 10, 2022

Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. It also integrates with third-party solutions like HubSpot, Zendesk, Pipedrive, and Intercom, giving you the ability to create an all-rounded, robust contact center solution.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs. Avaya Pricing Plans Essentials Standard Premium Ultimate $22.99/user/month

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

NOVEMBER 25, 2022

The RingCentral cloud service has a lot of flexibility since it is designed to allow interaction through telephonic, textual, and video conferencing methods. With Five9, organizations can boost the efficiency of their sales staff using an AI-powered, all-in-one contact center solution. RingCentral.

Sales 52

Sales voip Real estate CRM 52

JustCall

APRIL 12, 2023

Train the New Workforce Since there is no concept of a physical space with virtual call centers, it is important to have mechanisms in place to ascertain that your scattered employees are completing the training assigned to them. You can adopt video conferencing or recorded tutorials to do so, or arrange for weekly calls, etc.

virtual call center 52

virtual call center call center solutions Call Center call center software 52