3CLogic

DECEMBER 1, 2022

Cloud contact center solutions can deliver these services, along with a host of other features, and represent the best way for organizations to bring their coveted phone communication channels into the 21st century. By itself, modernizing enterprise phone systems to meet these wants and needs is not an issue.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

Revation Systems

MARCH 26, 2020

Although just a couple of weeks ago most contact centers could never have imagined shifting their nearly all of their employees to work completely virtual, the crisis has resulted in major shift to a remote workforce – at least for the foreseeable future. Key Features of LinkLive’s Virtual Contact Center Solution.

Healthcare 62

Healthcare Contact Center Contact center software contact center solutions 62

Hodusoft

APRIL 22, 2021

This outbreak has affected almost all the industries and healthcare is among one of them. The way people used to access healthcare facilities has changed drastically. Now, communication has become an essential part of healthcare services, especially in large, multi-department healthcare facilities.

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. The demand for contact center software shot up considerably. The pandemic situation has changed the workings of the healthcare industry.

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

Balto

DECEMBER 5, 2022

Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.

call center software 52

call center software Healthcare Call Center Contact center software 52

CCNG

AUGUST 28, 2024

This automation also guarantees compliance with regulations, enhances profitability, and ultimately secures business continuity for contact centers. Data-Driven Insights: Contact center solution providers use intelligent algorithms and advanced analytics to gain valuable insights into customer behavior, preferences, and pain points.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

Hodusoft

OCTOBER 2, 2024

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. What I’m most excited about is using the future to bring back the past—to restore the care in healthcare.”

Healthcare 52

Healthcare Contact center software Chatbots Best practices 52

ConvergeOne

AUGUST 3, 2021

Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for its operating system environment. At the same time, its premises-based contact center system was up for annual maintenance renewal. Allscripts selected Genesys PureCloud as its solution and ConvergeOne as its solution provider.

Healthcare 98

Healthcare Contact Center contact center solutions Enterprise 98

3CLogic

JUNE 11, 2021

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. Discover how Wellstar Health leveraged 3CLogic’s voice solution for ServiceNow to deliver exceptional experiences for its customers, agents, and contact center managers.

Healthcare 52

Healthcare contact center solutions Contact Center Cloud contact 52

NobelBiz

FEBRUARY 11, 2025

With NobelBizs Cloud Contact Center Solutions , businesses can implement a smart, flexible IVR system that works alongside expert live agent support. IVR streamlines routine interactions, reducing costs and wait times, while live agents handle complex issues with a personal touch.

Interactive Voice Response 52

Interactive Voice Response Agent burnout contact center solutions CRM 52

Talkdesk

NOVEMBER 15, 2016

The rising costs of healthcare in the U.S. Much like other industries, increased competition and technology are making healthcare options more competitive. Patients can vote with their dollars — and healthcare providers that serve up transparent, stellar customer service will win business.

Healthcare 40

Healthcare Customer Service contact center solutions Contact Center 40

Revation Systems

MAY 2, 2019

Francis Healthcare, located in Charleston, South Carolina, cares for Lowcountry families along the South Carolina coast with a mission of healing all people with compassion, faith and excellence. The Solution . Donte Lazarus, the Contact Center Director at Roper St. Francis Healthcare. . Francis Healthcare.

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

NobelBiz

JANUARY 28, 2025

Heres how different industries prioritize KPIs to align with their objectives: Healthcare Industry Healthcare contact centers deal with sensitive, often urgent issues. Healthcare organizations typically target an FCR rate of 85% or higher to minimize the need for callbacks.

Benchmark 52

Benchmark Contact Center Abandon rate Average Handle Time 52

TeleDirect

JUNE 11, 2020

Healthcare is personal by its very nature. The relationships between patients and caregivers – doctors, nurses, aides, and countless other providers – are the foundation of positive, meaningful healthcare experiences. And that’s precisely why some healthcare organizations are reluctant to implement virtual contact centers.

Contact Center 71

Contact Center Enterprise Healthcare Call Center 71

Revation Systems

JULY 17, 2019

Francis Healthcare, located in Charleston, South Carolina, cares for Lowcountry families along the South Carolina coast with a mission of healing all people with compassion, faith and excellence. Now, Revation’s LinkLive technology handles every session that comes into our call center from beginning to end. Francis Healthcare.

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

Talkdesk

OCTOBER 14, 2020

Lending plays a huge part in every business, and these similarities can expand the core debt servicing and collections that can affect multiple industries, including healthcare, manufacturing, retail and many other businesses. The flows are very similar, such as onboarding, payment management, recording and collecting.

Banking 105

Banking Finance APIs Healthcare 105

Talkdesk

MARCH 20, 2020

Contact centers are being flooded with calls about everything from finance to travel to healthcare, and more. At the same time, so is the health and well-being of your contact center staff. What’s your customer service continuity plan? In these unprecedented times, your customers have questions and concerns.

Contact Center 102

Contact Center Cloud contact outsourcing Finance 102

Hodusoft

OCTOBER 25, 2024

Can AI-Powered Contact Centers Enhance Patient Care? Over the past few years, the healthcare industry has evolved greatly with technological advancements, and Artificial Intelligence (AI) is at the forefront of this transformation. Discover Insights at HoduSoft’s Webinar! Nowadays, patients are more informed and tech-savvy.

Contact Center 52

Contact Center Healthcare contact center solutions Consulting 52

Hodusoft

APRIL 12, 2019

Times have changed and healthcare industries face the pressure of delivering exemplary services to a growing number of patients. Communication is one of the backbones of healthcare services, especially in large multi-department hospitals with a high number of patient footfalls each day. Patients are delighted. They recommend.

call center software 40

call center software Healthcare Call Center Contact center software 40

TLC Associates

OCTOBER 1, 2019

That’s the struggle facing every healthcare payer, but it’s one you can overcome by taking the right preparations for your internal team working with the right outsourced contact center. Now, imagine explaining healthcare coverage over-the-phone to those same folks in a language they only understand in casual conversation.

Healthcare 40

Healthcare Contact Center outsourcing contact center solutions 40

Hodusoft

FEBRUARY 5, 2025

HoduCCs SMS Integration with Route Mobile HoduCC is an omnichannel contact center solution that empowers businesses to deliver exceptional customer experiences across various communication channels.

Contact center software 52

Contact center software Analytics Healthcare contact center solutions 52

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Learn More.

Contact Center 91

Contact Center contact center solutions Analytics Entertainment 91

Serenova

MARCH 10, 2020

As we evaluate the trends affecting contact centers, we view the convergence of Contact Center-as-a-Service (CCaaS) and Unified Communications-as-a-service (UCaaS) technologies as a clear opportunity to optimize customer experience. Mobile video for enhanced technical support.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Globitel

JULY 27, 2024

Riyadh, July 22, 2024 Globitel, a leader in telecom and contact center solutions since 1996, proudly participated as a Gold Sponsor at the 4th Edition E3 Customer Experience Conference 2024 in Riyadh. Globitels longstanding commitment to customizing business solutions to meet unique customer needs was highlighted at the event.

Customer Experience 52

Customer Experience Telecommunications Government Healthcare 52

Revation Systems

JANUARY 2, 2020

Jumping into 2020, it’s important to evaluate the changes and progress the healthcare industry has made over the last 10 – 20 years thanks to various advancements in technology. For more than five years, wearable healthcare technology has become much more prevalent. Revation and Wearable Technology.

Technology 62

Technology Healthcare contact center solutions Contact Center 62

Call Experts

OCTOBER 5, 2023

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Keep These Factors in Mind Before hiring a contact center, knowing what you’re looking for and what’s necessary to ensure a contact center meets your needs is essential.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Revation Systems

MARCH 2, 2022

Founded in 2003, Revation developed the industry’s most secure messaging and cloud contact center platform that powers digital customer service and contact center solutions for more than 600 healthcare and financial services customers in the United States. About Revation Systems | [link].

Multichannel 12

Multichannel Healthcare Finance Contact Center 12

NobelBiz

APRIL 30, 2024

Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized. By integrating the Balto AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized. By integrating the Balto AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

NobelBiz

NOVEMBER 26, 2024

This unified system handles complex outbound, inbound, and blended campaigns across eCommerce, customer service, technical support, collections, healthcare, and finance. Additional channels include voicemail, web chat, and more, all managed from a single dashboard. What is your technical support availability?

Call Center 52

Call Center Multi-channel support voip Technical Support 52

Fonolo

NOVEMBER 4, 2021

Thousands of businesses and call centers embraced cloud-based technology during the pandemic. Even healthcare providers used it to facilitate COVID-19 vaccine appointments! Cloud-based technology allows you to have one system to handle all inbound and outbound calls and messages for your call center.

Call Center 87

Call Center Technology Abandon rate Contact Center 87

Outsource Consultants

JANUARY 28, 2025

The contact center landscape has rapidly evolved, offering a broad range of advanced features designed to improve service quality, streamline operations, and drive customer satisfaction. At Outsource Consultants, we understand the complexities of selecting a contact center solution tailored to your unique business needs.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

TeleDirect

AUGUST 25, 2022

Here at TeleDirect, we’ve been offering BPO contact center solutions to businesses for over two decades. We’ve got answers—we’re call center and communication experts! Read on to learn everything you need to know about BPO call center services and how they can help your business grow today. That’s where we come in!

Call Center 62

Call Center virtual call center outsourcing Business Process Outsourcing 62

Serenova

AUGUST 23, 2019

For most contact centers, back-to-school signals the starting line for ensuring you’re prepared to flexibly scale for seasonal business demands, including the expected—and unexpected—spikes in traffic that start now and continue through year-end. In healthcare, it’s enrollment periods. For retail, it’s holiday shopping.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

Talkdesk

APRIL 2, 2020

Essential goods and services such as grocery stores, food delivery and healthcare are witnessing never-before-seen levels of demand. In many centralized, ‘brick and mortar’ contact centers, hundreds of agents work in close quarters and share equipment, which represents a significant health hazard for both individuals and the greater public.

Cloud contact 57

Cloud contact Government Healthcare contact center solutions 57

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. Single-Sourced. Always Available. Unified Communications. Delivered from the cloud “as a Service”…enabling you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible. Because your organization needs to.

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

ConvergeOne

JULY 20, 2021

These attacks included attempts to access national security targets, large-scale enterprises, and overall critical infrastructures (including healthcare, financial, and natural resources), all with vulnerabilities through third-party and supply chain outlets. Five Steps Toward Proactive Cybersecurity for Contact Centers.

Education 89

Education Government Enterprise Healthcare 89