ShepHyken

OCTOBER 1, 2019

The trend across industries is toward elevating the customer experience. The conference, where Shep will be a keynote speaker, focuses on the challenges of managing growing contact centers, solutions for increasing customer and employee engagement and voice-of-the-customer innovations happening in contact centers today.

Self service 53

Self service Contact Center contact center solutions Employee engagement 53

NobelBiz

SEPTEMBER 10, 2024

Omnichannel contact center solutions provide the means to meet such demand by uniting customer interactions and driving a more connected, consistent, and satisfying experience. What Is an Omnichannel Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center Multichannel Analytics 52

Blueship Call Center

APRIL 8, 2025

Understanding Cloud Contact Center Services A Cloud Contact Center is a web-based platform that enables businesses to handle inbound and outbound customer interactions through various channels, including voice, email, chat, and social media. Here are some of the key benefits: 2.

Cloud contact 40

Cloud contact Contact Center Interactive Voice Response contact center solutions 40

VirtualPBX

APRIL 2, 2024

No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself. Without further ado, let’s talk about we can supercharge your contact center.

contact center solutions 52

contact center solutions Contact Center CRM Analytics 52

CX Accelerator

OCTOBER 7, 2019

What if standards for every role could be defined by customer expectations rather than industry norms? Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions.

Customer Experience 182

Customer Experience contact center solutions Contact Center Metrics 182

CX Accelerator

OCTOBER 7, 2019

What if standards for every role could be defined by customer expectations rather than industry norms? Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions.

Customer Experience 182

Customer Experience contact center solutions Contact Center Metrics 182

CX Global Media

SEPTEMBER 26, 2017

Justin mentioned he created a timeline that plotted the pace of change in the industry. Watch and learn about more contact center solutions now. . “Employee satisfaction will not deliver a better customer experience.” Click to Tweet. Acceleration of Change. And the future is coming faster each day.

Contact Center 189

Contact Center Employee engagement Chatbots contact center solutions 189

Hodusoft

APRIL 24, 2025

Benefits of Higher Customer Retention for Insurance Companies Key Features of Effective Insurance Call Center Software Best Practices for Implementing Contact Center Solutions in the Insurance Sector Conclusion Why Customer Retention is Critical in Insurance? How can the insurance industry be any different?

Contact center software 52

Contact center software Customer retention Contact Center call center software 52

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Their knowledge and impact is constantly reshaping the service industry. A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

ShepHyken

OCTOBER 25, 2019

Julius Caesar himself would never back away from the fight, placing yourself in different areas of the call center can show your team that you know and understand the work they do. Support your agents with the best technology and industry practices. If you want the best results you need to be working in the most productive way.

Call Center 192

Call Center Scripts Contact Center Advertising 192

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. minutes, thanks to Balto’s AI-powered, real-time guidance for agents.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Vistio

MARCH 7, 2024

Here at Vistio, we’re proud to announce that ServiceSim has secured a finalist spot in the Contact Center Solution category at the 18th annual Stevie Awards in Las Vegas in April. This year’s awards saw a staggering 2,300+ nominations from every corner of the globe and from across a wide range of industries.

contact center solutions 52

contact center solutions Contact Center Outbound sales Healthcare 52

BlueOcean

DECEMBER 10, 2024

This sustainability recognition joins Blue Ocean’s growing list of achievements, including their recent 2024 Silver Stevie Award for Contact Center Provider of the Year, further establishing their position as a leader in responsible business practices within the customer care industry.

contact center solutions 62

contact center solutions Customer Care Contact Center Education 62

CX Global Media

JULY 13, 2017

Small Call Centers Go Big with Speech Analytics. This is often the reply leaders of smaller call centers use when they look at many of the contact center solutions in the marketplace. They just think they can’t have what the larger centers can because of their size. But we’re small.” Full PCI Redaction.

Call Center 185

Call Center Analytics Contact Center contact center solutions 185

Aspect

DECEMBER 1, 2020

Along the way, these organizations have been by our side, collaborating to provide product input and feedback, partnering with us to advance and continuously improve our contact center portfolio into the industry-leading, fully featured contact management and workforce optimization solutions they are today.

Enterprise 118

Enterprise contact center solutions Cloud contact Contact Center 118

CX Global Media

MARCH 27, 2018

If you’re ready to help them see, contact Mike Mings at mike [at] tethr.com. Watch and learn about more contact center solutions now. _. “Too often contact centers need to fight for resources and personnel development.” Please Share. ” – Click to Tweet. ” – Click to Tweet.

Customer effort 200

Customer effort Contact Center Call Center contact center solutions 200

Hodusoft

APRIL 2, 2025

The Role of Automation in Telecom Contact Centers: Solving High Volume Challenges and Reducing Costs Uber-connected. It’s one of the most important industries in today’s time. ” At HoduSoft, our HoduCC omnichannel CX suite and contact center solutions automated the contact centers of many telecom companies.

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

CX Global Media

AUGUST 18, 2017

Watch and learn about more contact center solutions now. Each week, Jim introduces you to real folks (from the call center industry and beyond) with real stories of how they were able to get over the hump and lead themselves or others better…faster. Join me on the Fast Leader Show Podcast.

Self service 174

Self service Contact Center Call Center contact center solutions 174

Momentum Telecom

MARCH 26, 2025

Enterprise Connect is the leading conference and exhibition dedicated to enterprise communications and collaboration, providing insights into the latest technologies and trends shaping the industry. There was a lot to like about this years event.

Enterprise 71

Enterprise Contact Center contact center solutions Analytics 71

NobelBiz

NOVEMBER 5, 2024

They will support a contact center in staying competitive while it strives to satisfy customers in an ever-increasing demanding industry. Agent turnover is a major challenge in this industry. About 50% of companies report dissatisfaction with their AI investments due to lack of strategy.

Contact Center 52

Contact Center CRM contact center solutions Outbound sales 52

CX Global Media

JULY 26, 2017

Sharing this story with you and trying to help you to make sense (it helps me too) of the multitude of solutions in the contact center industry (Check out – Lassoing the Wild West Contact Center Technology ) is one reasons why I love attending contact center industry events and meeting with knowledgeable people such as Matt.

Contact Center 159

Contact Center SaaS Call Center Technical Support 159

3CLogic

FEBRUARY 19, 2025

Participants can build solutions for various use cases, from IT service management (ITSM) to HR Service Delivery (HRSD) to CRM and Industry Workflow automation. With a rigorous validation process and ongoing commitment to excellence, 3CLogic remains the sole contact center solution to achieve and maintain the status to-date.

Contact Center 71

Contact Center contact center solutions Enterprise Best practices 71

CX Global Media

AUGUST 30, 2017

In my 20+ years in the contact center industry, the past three years elevated this one word to utmost importance. Watch and learn about more contact center solutions now. People, process, technology, reporting, culture, competition, morale, data, automation, self-service – which word matters most?

Contact Center 149

Contact Center Coaching Education Call Center 149

CCNG

AUGUST 28, 2024

While almost all industries are going digital, there’s one industry that is leading the charge in the digital revolution, i.e., Contact Centers. By rapidly embracing digital tools like AI, Analytics, and Automation, contact centers are completely changing how they function and deliver customer experience.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

Hodusoft

JANUARY 8, 2025

Multilingual Communication VoIP-enabled contact center solutions offer the ability to provide multilingual support. Contact center agents can easily switch between different languages or dialects. A few of those include: 1.

voip 52

voip Contact Center Contact center software contact center solutions 52

ROI CX Solutions

JANUARY 8, 2025

Remote work is here to stay: Even as a handful of prominent tech companies issue return-to-office orders, the call center industry shows no signs of decreasing remote and hybrid work programs. Omnichannel offerings continue to rise The current gold standard of contact center customer service is omnichannel communication.

Call Center 52

Call Center Contact center software Chatbots Interactive Voice Response 52

MiaRec

MAY 19, 2023

When looking for ways to upgrade your contact center, you face an onslaught of industry jargon. If you wanted to analyze your call data, should you look for a Speech or Voice Analytics solution? As new contact center solutions flood the market, what do these labels mean?

Analytics 98

Analytics contact center solutions Contact Center Marketing 98

Contact Center Pipeline

OCTOBER 4, 2017

It might be time for some of us in the customer service industry to start dusting off our resumes. There’s new, tough competition for customer service jobs and they’re on 24/7/365. They never take a break, never go on vacation, they don’t even require benefits. They’re not just after customer service jobs either, look out […].

Customer Service 217

Customer Service contact center solutions Chatbots Contact Center 217

Cisco - Contact Center

AUGUST 3, 2020

This award honors vendors that have embraced technology as a key tool for customer service excellence and distinguish their success as innovators, thought leaders, and market movers in the contact center and customer care industries. Let me share some of the reasons Webex Contact Center received this recognition.

Contact Center 116

Contact Center Technology contact center solutions Virtual Agent 116

CX Global Media

FEBRUARY 12, 2018

Then it’s time you contact Lance Hood at Lance [at] TRUSTID.com. Watch and learn about more contact center solutions now. _. Watch Lance Hood of TRUSTID share insight on how to be smarter and more cost effective when validating caller identity at Customer Contact Week – Click to Tweet. Please Share.

Contact Center 204

Contact Center Interactive Voice Response Average Handle Time Call Center 204

Upstream Works

SEPTEMBER 1, 2020

Contact center leaders should not only make these opportunities available, but ensure that agents are aware of what might lie ahead for them. Additionally, employees in any industry want to feel capable to not just do their jobs, but to do their jobs as well as possible.

Contact Center 148

Contact Center Benchmark contact center solutions Coaching 148

Transparent BPO

FEBRUARY 26, 2024

Award continues recognition of Transparent BPO as one of the world’s best outsourcing services providers Transparent BPO, a leading nearshore, and offshore contact center solutions provider is pleased to announce the company’s selection for The 2024 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®).

outsourcing 118

outsourcing contact center solutions Contact Center Business Process Outsourcing 118

Talkdesk

APRIL 13, 2021

Why did Talkdesk choose PPT Solutions as our first Managed Services partner? PPT Solutions is a premier provider of client-centric, performance-based customer experience, and contact center solutions and one of Talkdesk’s most strategic partners. What are the benefits for Talkdesk customers?

outsourcing 133

outsourcing Customer advocacy Contact Center Contact center software 133

Talkdesk

MAY 14, 2020

The pandemic represents a challenge for business survival as some industries like travel and hospitality see a concerning decrease in demand, while many organizations struggle to keep up with high call volumes and effectively serve their customers. For many, this is more than just a shift in routine.

Contact Center 118

Contact Center contact center solutions Call Center Technology 118

Serenova

AUGUST 4, 2020

The channels used by modern contact centers are all components of one integrated system, allows organizations to provide more diversity in communication channels and a more cohesive experience for the customer. Physical vs. Four reasons why businesses are turning to the cloud. Reliability. Global Reach and Availability.

Call Center 98

Call Center Interactive Voice Response contact center solutions Contact Center 98

Call Experts

OCTOBER 5, 2023

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Keep These Factors in Mind Before hiring a contact center, knowing what you’re looking for and what’s necessary to ensure a contact center meets your needs is essential.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

AWS Machine Learning

NOVEMBER 19, 2024

Learn how you can use leading foundation models (FMs) from industry leaders and Amazon to build and scale your generative AI applications, and understand customization techniques like fine-tuning and Retrieval Augmented Generation (RAG). Fifth, we’ll showcase various generative AI use cases across industries.

APIs 109

APIs Enterprise Best practices Government 109