Enghouse Interactive

FEBRUARY 18, 2021

This blog will provide an overview of the key findings from the recent Enghouse Interactive and Metrigy webinar and show where these insights should be applied in your organization to improve the customer experience (CX) and to drive operational efficiencies. . It can become YOUR Competitive Advantage. .

Contact Center 56

Contact Center Analytics Self service Metrics 56

NobelBiz

JANUARY 16, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Playvox

MARCH 19, 2024

The Evolution of Contact Center AI Early uses of AI and machine learning (ML) showed up in call centers years ago in intelligent routing solutions and interactive voice response (IVR) systems. From there, use cases have evolved and rapidly expanded.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

NobelBiz

JUNE 26, 2023

This software orchestrates customer interactions across multiple channels like voice, email, chat, and social media. It includes systems such as automatic call distributors (ACDs), computer telephony integration (CTI), interactive voice response (IVR), predictive dialers, and customer relationship management (CRM) systems.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

Enghouse Interactive

SEPTEMBER 20, 2021

Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘. Contact Center Solutions. Easily Resolve Issues Created by Using Disparate UC and CC Applications. Single-Sourced. Always Accessible. Ubiquitous Unified Communications. . Unified Communications.

contact center solutions 69

contact center solutions Contact Center Call flow Quality management 69

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. Register Now to attend our launch webinar for a detailed overview and demo of the Enghouse UC solution. Single-Sourced. Always Available. Unified Communications. Because your organization needs to. And now, because you can. All communications channels are secured and encrypted.

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

Cisco - Contact Center

JANUARY 27, 2020

Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.

Contact Center 97

Contact Center contact center solutions Enterprise Cloud contact 97

3CLogic

JUNE 14, 2018

Understand the top issues enterprises seek to resolve using this 3CLogic-ServiceNow combined offering as we explore the key building blocks that construct this powerful solution, including: Openframe and CTI. Interactive Voice Response ( IVR ). Integration Designer. Reporting & Analytics.

Interactive Voice Response 40

Interactive Voice Response Call Center Construction contact center solutions 40

Cisco - Contact Center

JUNE 18, 2020

Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Read our announcement about the latest artificial intelligence innovations to our contact center portfolio. Contact Center Installed Base.

Contact Center 132

Contact Center Enterprise contact center solutions Cloud contact 132

Cisco - Contact Center

FEBRUARY 18, 2020

Webex Experience Management (formerly CloudCherry), our new customer experience management solution, is integrated into the Cisco agent desktop providing agents and supervisors with customer sentiment, journey insights, and feedback metrics in real-time. To learn more about Cisco Contact Center solutions, visit our website.

Contact Center 134

Contact Center Enterprise Self service contact center solutions 134

Serenova

AUGUST 5, 2019

In the webinar , How to Design Your Contact Center to Be Customer-Centric , our guest speaker, Forrester Research VP and Principal Analyst Art Schoeller, offers tips, trends and perspective on how you can move toward a more customer-centric contact center. You can access all three webinars in the series here.

Customer centricity 40

Customer centricity Contact Center Interactive Voice Response Customer Experience 40

Enghouse Interactive

OCTOBER 13, 2020

They need to aggregate data from across the complete spectrum of CX activities, from online with context-aware assistance, to chat and messaging solutions using chatbots and live agents, to voice with intelligent IVR, and email with linguistic routing and intelligent auto-response and finally to analytics with AI insights.

Scripts 96

Scripts Interactive Voice Response Analytics Contact Center 96

Noble Systems

SEPTEMBER 8, 2020

Other essential software technologies to consider for your cloud-based contact center include WFM for schedule optimization; analytics to uncover trends and assist agents during a transaction; and advanced IVR to create new flows or self-service programs to enrich the customer’s experience.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Enghouse Interactive

SEPTEMBER 29, 2020

By using professionally recorded messaging with your organization’s IVRs, optimizing your chatbots, and providing unobtrusive ID Authentication systems, along with the integration of your CRM system, you will be able to capture, record and assess what, why and how they have engaged with you. AI Makes It Possible (Blog Series).

Interactive Voice Response 83

Interactive Voice Response Chatbots Self service Enterprise 83

NICE inContact

AUGUST 20, 2019

Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? What functionality do I need beyond the basics of ACD , IVR and reporting ? By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? What functionality do I need beyond the basics of ACD , IVR and reporting ? By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NobelBiz

AUGUST 22, 2023

Unveil the Secrets to Streamlined Outbound Calls in Contact Centers: Tune in to our enlightening webinar hosted by David Atkinson and Christian Montes. Gain valuable insights into Project Management’s role, overcoming challenges, and addressing concerns while transitioning to advanced contact center solutions.

voip 98

voip Telecommunications Contact Center Contact center software 98

NICE inContact

OCTOBER 29, 2018

This process asks the contact center leader to create their game plan by considering the following: Upgrading your existing system vs. purchasing a new one. Going with a dedicated contact center solution or a hybrid phone/contact center solution.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above Available for Standard, Premium, and Ultimate plans as Multi-level IVR. JustCall also lets you activate your IVR systems to create an interactive menu for your customers. RingCentral has analytics features to give you insights for productive decision-making.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

Noble Systems

APRIL 14, 2021

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Webinar-on-Demand: Work From Anywhere – The New Employee Experience.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Altivon

JANUARY 11, 2018

Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. Integrated their EPIC system with new IVR. Provided agents with EPIC data through a window pop during customer interaction. ROI Metrics and Optimization.

Contact Center 40

Contact Center Abandon rate Abandon Call Healthcare 40

Enghouse Interactive

FEBRUARY 9, 2021

now) provides the customer with the ability to resolve their own issues (generally 40% prefer this approach) using a combination of IVR, chatbots, smart routing and knowledge bases. Do It Now to transform your contact center from a cost-center into a powerful revenue generator. AI-Enabled Self Service (34.8%

Contact Center 68

Contact Center Self service Chatbots Average Handle Time 68

JustCall

MARCH 29, 2022

These solutions provide automated sales tools for sales reps to help them handle customer calls and requests. Businesses that implement contact center solutions can cut costs, optimize resources and increase productivity. . For instance, Shaan Patel, Founder, and CEO of Prep Expert, has been tapping into Webinars.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

Enghouse Interactive

SEPTEMBER 1, 2020

Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. It’s Not an Option – It’s Expected (Blog Series).

Self service 82

Self service Contact Center Chatbots First call resolution 82

8x8

DECEMBER 3, 2018

Within 30 minutes of realizing that the abandonment rate had increased, Lenox was able to update their IVR to apologize for the wait time, offer callers the option for a call-back, and give callers who had been waiting, a coupon code they could use at the online store. Customer Contact Week 2019. ICMI ccExpo 2019.

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54

Enghouse Interactive

OCTOBER 21, 2020

Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

Self service 79

Self service Contact Center Benchmark Chatbots 79

JustCall

APRIL 5, 2023

Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk. 5 stars on G2.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Playvox

JANUARY 13, 2022

The right solutions can help organizations successfully adapt to new and existing contact center trends. Cloud-based contact center solutions can reach every employee no matter where they are, which supports a hybrid work model. Ready to prepare your contact center for the future?

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

NobelBiz

JANUARY 3, 2024

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

NobelBiz

JANUARY 3, 2022

Numerous contact center leaders and experts have heard of the omnichannel approach. However, few have a solid grasp on how to monetize the omnichannel business model in the context of a contact center. This webinar is intended for contact center executives investigating omnichannel technologies.

Contact Center 52

Contact Center Call Center call center software Consulting 52

Enghouse Interactive

SEPTEMBER 10, 2020

Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive.

Self service 52

Self service Abandon rate Contact Center First call resolution 52

Enghouse Interactive

OCTOBER 19, 2020

Register for TOMORROW’s webinar ( October 21 st at 11:00 EDT) “How AI-Enabled Super-Agents Improve CX” with Kate Legget , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

Enghouse Interactive

JULY 27, 2020

Transform the Contact Center with Microsoft Teams (blog Series). Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. UCaaS, such as Microsoft teams will help speed transition into the future – the future of the contact center.

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

JustCall

MARCH 10, 2023

IVR for customer self-service A complete business phone system for expediting customer service Conversation intelligence backed by AI Call recording, forwarding, predictive dialing Call whispering, call queues International phone numbers Bulk campaigns and actions 2. This brand provides contact center solutions, VoIP, and many other tools.

voip 40

voip APIs contact center solutions Contact Center 40

Enghouse Interactive

JULY 7, 2020

Transform the Contact Center with Microsoft Teams (blog series). Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research. In our first blog, we explored how Microsoft Teams, when integrated into a Contact Center, helps provide a better experience for the end-customer.

Self service 52

Self service Contact Center CRM Quality management 52

Talkdesk

JANUARY 12, 2018

Unfortunately, many legacy voice vendors think “digital first” means grafting digital channels onto their legacy voice solutions (voice solutions that were originally designed as an extension to their private branch exchange (PBX) solution).

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Talkdesk

JANUARY 12, 2018

Unfortunately, many legacy voice vendors think “digital first” means grafting digital channels onto their legacy voice solutions (voice solutions that were originally designed as an extension to their private branch exchange (PBX) solution).

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40