TechSee

MARCH 19, 2018

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

Cisco - Contact Center

DECEMBER 17, 2020

With the new Webex Contact Center, we’ve integrated Webex Experience Management post-call surveys which can be sent to customers via text, email, or IVR so you can get immediate feedback about their experience. All-Star Acceleration – Experts Look at What’s Next for Contact Center Technology.

Customer Experience 108

Customer Experience Contact Center APIs Analytics 108

NICE inContact

AUGUST 20, 2019

Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? What functionality do I need beyond the basics of ACD , IVR and reporting ? By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? What functionality do I need beyond the basics of ACD , IVR and reporting ? By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

NICE inContact

OCTOBER 29, 2018

This process asks the contact center leader to create their game plan by considering the following: Upgrading your existing system vs. purchasing a new one. Going with a dedicated contact center solution or a hybrid phone/contact center solution.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48