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In April, Monet received a 2017 CUSTOMER Magazine Workforce Optimization Innovation Award from TMC. It is given to vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The unified platform experience improves efficiency by giving agents greater visibility and empowerment.
As discussed in the last blog, we noted that a key area of focus should be on Natural Language Processing (NLP) where “Conversational Analytics” can become the differentiating factor, helping AI delivering the best possible solution today, and even better solutions tomorrow. It’s all in the approach and how the data is analyzed.
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