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NobelBiz Omni+ excels in multi-channelsupport and helps businesses consolidate all communication channels into one intuitive interface. Why You Need to Ask This: Data protection is critical in the call center industry. What customer communication channels do you support? How secure is your platform?
As the name suggests, multi-channelcontactcenters provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. Multi-channelcontactcenters vs. traditional call centers.
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