Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. Single-Sourced. Always Available. Unified Communications. Delivered from the cloud “as a Service”…enabling you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible. Because your organization needs to.

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

Playvox

OCTOBER 12, 2022

Related Article: Best Contact Center Games to Play Remotely. When training remote contact center agents by video, record the calls so agents can watch them again later for clarity or to reinforce coaching. Virtual classroom sessions are helpful for remote contact center teams and efficient for your organization.

Best practices 76

Best practices Contact Center Management contact center solutions 76

Upstream Works

JANUARY 25, 2022

Flexible and cost-effective solutions to drive innovation now and in the future. Learn more about how our enhanced omnichannel contact center solutions support digital transformation here. Investment protection by leveraging existing legacy infrastructure. Accelerating Digital Transformation. How can you make it happen?

Contact Center 78

Contact Center contact center solutions Average Handle Time Enterprise 78

Enghouse Interactive

JULY 29, 2021

These tools can also translate speech to text, which can be quickly searched to find a specific word or phrase in audio, digital, or video streams, enabling “problem interactions” to be easily located and evaluated. Future-Proofing with Cloud, Teams, and Video .

Scripts 97

Scripts Contact Center Benchmark CRM 97

Enghouse Interactive

MAY 25, 2020

Best Practices for Securing Video Calls. Video helps maintain relationships in ways that no other type of communication can. We’ve compiled some of the best practices for your organization to consider when using video-conferencing. Resource: Video Conference Security – Basic Checklist. Recommended Best Practices.

Healthcare 40

Healthcare Best practices Government Enterprise 40

Enghouse Interactive

JUNE 9, 2021

An omni-channel contact center with its multiple touchpoints across the customer journey – using a mix of voice, text, SMS, social media, or video –can provide an organization with the info needed to personalize the customer engagement process. Well, maybe that’s not an accurate statement.

Contact Center 97

Contact Center Self service Chatbots CRM 97

Playvox

JANUARY 30, 2024

It involves adding elements of games (think of the best video games or apps) to non-game activities such as working and delivering customer support. In a contact center setting, this can mean badges, a point system, and moving up to the next level when agents perform well. Celebrate agent success.

Gamification 79

Gamification Contact Center Coaching Quality management 79

Monet Software

DECEMBER 21, 2018

February also featured the debut of our YouTube video series “Headcetera,” a lighthearted look at how two contact centers ­– one with workforce management software, one without – face the challenges of forecasting and scheduling. We debuted our new, modern and more responsive company website this month. Stay tuned!

Schedule adherence 48

Schedule adherence contact center solutions Contact Center Best practices 48

Playvox

JANUARY 13, 2022

The right solutions can help organizations successfully adapt to new and existing contact center trends. Cloud-based contact center solutions can reach every employee no matter where they are, which supports a hybrid work model. Cloud-based systems can also satisfy the desire for more work-life balance.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

Enghouse Interactive

APRIL 13, 2021

No disruption to contact center call handling capabilities, just the benefits of being able to now handle different ways customers want to engage with your organization: SMS. Video… . Facebook Messenger. and be ready to handle what comes next.

Contact Center 93

Contact Center Morale Technology Self service 93

Enghouse Interactive

OCTOBER 27, 2021

The key when implementing an Artificial Intelligence (AI) platform is to ensure it analyzes the complete customer journey – from the first point of contact to the end.

Upselling 86

Upselling Contact Center Analytics Surveys 86

Enghouse Interactive

JANUARY 13, 2021

AI, Teams UC and Video. . Lots of companies are exploring how to use Artificial Intelligence (AI), Microsoft Teams, Unified Communications (UC), and Video to meet the ever-increasing expectations of their customers, and by extension, how better to engage with their partners, suppliers, and even their own internal people. New approach?

Contact Center 61

Contact Center Scripts Cloud contact Technology 61

Enghouse Interactive

FEBRUARY 9, 2021

Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes . In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. increase versus 22.3%

Contact Center 68

Contact Center Self service Chatbots Gamification 68

Enghouse Interactive

SEPTEMBER 29, 2020

Each engagement must be a positive experience, quick, seamless, and painless, regardless of the channel or channels they choose to use – voice, SMS, video, email, social media, or any combination thereof. . Netflix and Apple have drastically changed the game for all, triggering ever-changing and ever-increasing customer expectations. .

Interactive Voice Response 83

Interactive Voice Response Self service Chatbots Enterprise 83

NICE inContact

NOVEMBER 8, 2019

No other contact center solution has it in one place, built in already so you aren’t looking at more customization or development. Check out these videos. Easier than ever to get started to save development time and money. Agent for Salesforce is also on the Salesforce AppExchange here.

Contact Center 10

Contact Center Average Handle Time Healthcare CRM 10

Enghouse Interactive

JUNE 17, 2020

Yet, even after having fully integrated Teams with an advanced omni-channel Contact Center solution, there are significant opportunities to further enhance a contact center’s ability to engage with customers. Microsoft Teams Collaboration Still Needs More Tools…Close those Gaps.

Interactive Voice Response 52

Interactive Voice Response Self service Abandon rate Contact Center 52

Hodusoft

FEBRUARY 14, 2020

There is little to dislike about Avaya contact center software Users have uniformly expressed satisfaction about overall performance and ease of use but customer service does not get them brownie points. Genesys PureCloud is another of the top of the line contact center solutions that global call centers have adopted in large numbers.

call center software 52

call center software Call Center Contact center software voip 52

Enghouse Interactive

JUNE 25, 2019

If you’re not already aware, Enghouse Interactive offers the industry’s broadest range of contact center solutions. We invite you to drop by Booth #723 and we’ll show you how Enghouse Interactive can resolve your Customer Experience (CX) issues, with the industry’s most reliable Contact Center solutions.

Contact Center 40

Contact Center Customer centricity contact center solutions Quality management 40

Hodusoft

NOVEMBER 29, 2022

But due to the rising competition, the market now is flooded with many types of contact center solutions. Choosing the right contact center software is essential for success. 10 top contact center software for business success Now the question comes “why top 10 contact center software?”

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Enghouse Interactive

FEBRUARY 18, 2021

Artificial Intelligence (AI), Unified Communications (UC or UCaaS), and Video have become so pervasive in all aspects of our daily lives, it’s almost surprising that we still need to talk about the need for and advantages of using these technologies in order to meet your customers’ needs…and hopefully exceed their expectations.

Contact Center 56

Contact Center Analytics Self service Metrics 56

Enghouse Interactive

JUNE 11, 2021

In today’s business environment, organizations must adjust to rapidly evolving realities, quicker than ever before. To do so, organizations must quickly assess situations as they arise, anticipating emerging needs while also meeting current expectations. The Upside?

Feedback 105

Feedback Technology Customer Experience Customer Service 105

Enghouse Interactive

MAY 27, 2021

An omni-channel contact center with its multiple touchpoints across the customer journey – using a mix of voice, text, SMS, social media, or video –can provide an organization with the info needed to personalize the customer engagement process. Well, maybe that’s not an accurate statement.

Contact Center 52

Contact Center Self service Chatbots CRM 52

Enghouse Interactive

OCTOBER 13, 2020

AI Makes It Possible (Blog Series). Understanding Why Transforms the Customer Experience.

Scripts 96

Scripts Interactive Voice Response Analytics Contact Center 96

Enghouse Interactive

JULY 7, 2020

Studies have shown that the use of Knowledge Base typically reduces support costs by $1-3 Million for organizations with 500+ seat contact centers, while also helping to improve Customer Satisfaction and NPS scores. Protect Your Experts with Call Recording and Quality Management.

Self service 52

Self service Contact Center CRM Quality management 52

Enghouse Interactive

OCTOBER 12, 2021

Focus on Speed, Empathy, Convenience.

Customer Experience 89

Customer Experience Self service Banking Employee engagement 89

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs. Avaya Pricing Plans Essentials Standard Premium Ultimate $22.99/user/month

voip 52

voip Interactive Voice Response APIs Contact Center 52

DMG Consulting

MAY 6, 2022

In other situations, contact center infrastructure vendors have committed to supporting their premises-based solutions for the life of the asset, while making it clear to clients that such solutions will not maintain functional parity with their cloud products.

Cloud contact 48

Cloud contact Contact Center Enterprise Technology 48

Enghouse Interactive

SEPTEMBER 1, 2020

Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. It’s Not an Option – It’s Expected (Blog Series).

Self service 83

Self service Contact Center Chatbots First call resolution 83

Enghouse Interactive

MAY 7, 2021

Whether adapting too slowly or ignoring changing expectations altogether…it’s readily apparent that change is not dictated or managed by the company itself anymore. Analysts Align with Enghouse Best Practices. It’s not out of the norm to see organizations that are out-of-sync with customer expectations.

Customer centricity 90

Customer centricity Technology Contact Center Best practices 90

Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Key Learnings from Kate Leggett and Steve Nattress.

Self service 79

Self service Contact Center Benchmark Chatbots 79

JustCall

NOVEMBER 25, 2022

The RingCentral cloud service has a lot of flexibility since it is designed to allow interaction through telephonic, textual, and video conferencing methods. With Five9, organizations can boost the efficiency of their sales staff using an AI-powered, all-in-one contact center solution. RingCentral.

Sales 52

Sales voip Real estate CRM 52

Enghouse Interactive

MARCH 23, 2022

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contact center solutions 79

contact center solutions Self service Quality management Interactive Voice Response 79

Enghouse Interactive

MAY 2, 2022

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contact center solutions 79

contact center solutions Self service Quality management Interactive Voice Response 79

Enghouse Interactive

FEBRUARY 25, 2022

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contact center solutions 78

contact center solutions Self service Quality management Interactive Voice Response 78

Enghouse Interactive

OCTOBER 12, 2021

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Customer Experience 75

Customer Experience contact center solutions Morale Self service 75

Enghouse Interactive

APRIL 16, 2020

If not, then consider integrating some type of video-based meeting capability into your communications infrastructure. The type of business you run may dictate the need for another physical location and you may have enough meeting space for all your needs.

Healthcare 41

Healthcare Contact Center Sales contact center solutions 41

Enghouse Interactive

OCTOBER 16, 2020

Technology and processes must support an effective working from home environment that uses tools, such as video collaboration, to ensure everyone feels connected and engaged.

Abandon Call 40

Abandon Call Technology Chatbots Analytics 40