Cisco - Contact Center

NOVEMBER 24, 2020

The contact center will break free of a “cost to be managed” reputation, to one that is “asset to be leveraged”. Contact centers have truly become the “digital goalkeepers” of the organization, handling make or break customer experience exceptions that cannot be addressed in self-service. Learn More.

Contact Center 101

Contact Center Technology contact center solutions Cloud contact 101

TechSee

MARCH 19, 2018

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. Computer vision also enables gradual automation towards full self service with device recognition and augmentation.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

VocalCom

JUNE 18, 2020

An all-in-one Cloud contact center platform can harness data from all sources, applications and touch points and then convert it into real-time and historical actionable insights. Want to know more about the evolution of contact centers ?

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

VocalCom

JULY 2, 2020

Going forward, the use of big data and analysis powered conversational assistants, chatbots and self-service, will automate the handling of simple enquiries, will allow customers to quickly and easily fix their issues themselves, 24/7. The rise of self-service has made human support even more critical.

Contact Center 62

Contact Center Self service Virtual Agent Chatbots 62

Cisco - Contact Center

DECEMBER 17, 2020

This fusion of human and AI results in natural, fast, and easy around-the-clock self-service. See Cisco Contact Center AI product management lead Nikki Heyder’s WebexOne session “ Artificial intelligence: the real power behind super agents” to explore these solutions. Welcome to the All New Webex.

Customer Experience 111

Customer Experience Contact Center APIs Analytics 111

Fonolo

SEPTEMBER 6, 2018

to real-time messaging, simulation, self-service and crypto-currency. These technological breakthroughs point toward a future with remarkable changes in the customer service landscape. To learn some easy tricks for ultimate customer satisfaction, read our whitepaper on The Contact Center Playbook for improving CSat.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

VocalCom

JUNE 24, 2020

Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. Technology is now the glue that is holding the digital economy together.

Customer Experience 62

Customer Experience Multichannel Contact Center Chatbots 62