contact center solutions Service level Workload forecasts 
Playvox
JANUARY 11, 2024
Call center workforce management is the art and science of having the right number of agents available at the right times to answer an accurately forecasted volume of incoming customer contacts at the service level standard set by a contact center while minimizing cost.
Playvox
MAY 25, 2023
Forecasting is critical because the other option is pure guesswork. No contact center wants to be caught off-guard by unexpected volumes and missed service levels on a daily basis or be blind to what is going on in real time across their business. How Does This Impact Omnichannel Forecasting? Complaints 2.
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