Upstream Works
AUGUST 5, 2021
As customer expectations keep rising, contact centers must keep innovating and remain agile, and this is where the cloud has great strategic value. Learn more about Upstream Works for Amazon Connect, our omnichannel cloud-based contact center solutions here.
NICE inContact
SEPTEMBER 11, 2018
As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. The post Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions appeared first on NICE inContact Blog. Read the full article on ICMI.com.
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Monet Software
MARCH 26, 2020
Not all parts of your contact center solutions need to be outsourced. This is particularly important if you’re using a cloud solution for the first time. With contact center cloud migration in steady growth, about half the North American market is in the cloud with a steady upward trend over the past five years.
CSM Magazine
OCTOBER 6, 2020
Dedicated voice specialist, Red Box , today announced a new integration partnership with RingCentral , a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. ” About Red Box.
CSM Magazine
OCTOBER 7, 2021
Leveraging more than 20 years of experience and innovations, Empirix solutions based on Hammer technology accommodate all existing service pricing models including hybrid, cloud-based, on-premise, subscription based and perpetual licences.
Playvox
MARCH 19, 2024
But the hidden gems of contact center AI lie in transforming quality management (QM) processes, improving agent engagement, and utilizing intelligent AI tools to assess customer sentiment and intent in various communication channels to anticipate and improve CX. But it goes beyond enabling automation.
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