Hodusoft

MARCH 12, 2025

Challenges Financial Institutions Face during Loan Approvals and Debt Recovery What is an AI-Driven Contact Center? As per a study , the error rates associated with manual verification ranges from 6.5-10 Ready to transform your contact center with AI? Contact us to see how we can help. 10 percent.

Contact Center 52

Contact Center Banking Finance contact center solutions 52

3CLogic

SEPTEMBER 28, 2022

Enhancing ServiceNow’s Healthcare Service Management Platform with an Integrated Cloud Contact Center Solution. With the right cloud contact center solution, organizations can gain full control over their IVR workflows , allowing them to further streamline, optimize, and address pain points in their patient experience workflows.

contact center solutions 52

contact center solutions Cloud contact Healthcare Contact Center 52

VirtualPBX

OCTOBER 30, 2024

Supporting Community Health with VirtualPBX Contact Center Solutions At VirtualPBX, we’re proud to support the impactful work done by organizations like The Center For Long Covid Research, which recently implemented our Contact Center solution to enhance its call center capabilities.

Contact Center 52

Contact Center contact center solutions Call flow CRM 52

NICE inContact

SEPTEMBER 11, 2018

As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group. Read the full article on ICMI.com.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

LiveVox

MAY 17, 2022

A commissioned study conducted by Forrester Consulting on behalf of LiveVox in December 2021 evaluated how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes.

Contact Center 52

Contact Center contact center solutions Consulting Consulting 52

LiveVox

APRIL 20, 2021

A commissioned study conducted by Forrester Consulting on behalf of LiveVox in March 2021 evaluates how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes.

Contact Center 52

Contact Center Customer Experience contact center solutions CRM 52

ConvergeOne

AUGUST 3, 2021

ConvergeOne has 30 years of contact center solutions experience and an 8-year technology partnership with Allscripts. Read the case study. Read the full case study to learn how ConvergeOne helped Allscripts achieve success with Genesys PureCloud. They are well suited to the way we work.”.

Healthcare 98

Healthcare Contact Center contact center solutions Enterprise 98

Upstream Works

SEPTEMBER 1, 2020

That’s why it’s important for the company to invest in an omnichannel contact center platform that gives agents access to everything they need on one desktop. Learn more about Upstream Works’ omnichannel contact center solutions here. This has a domino effect on customers who receive a more human experience.

Contact Center 148

Contact Center Benchmark contact center solutions Coaching 148

TechSee

AUGUST 14, 2023

Follow on LinkedIn Blake Morgan, Customer Experience Futurist, Bestselling Author, Keynote Speaker Blake has been studying customer experience for over 15 years and has flown to the far corners of the earth to find out what is the secret sauce of the world’s most customer-centric companies. of podcasts worldwide.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

CCNG

AUGUST 28, 2024

By rapidly embracing digital tools like AI, Analytics, and Automation, contact centers are completely changing how they function and deliver customer experience. According to a study by Grand View Research, the global call center AI market is expected to reach USD 7.08 billion by 2030, growing at a whopping CAGR of 22.7%

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

Global Response

OCTOBER 15, 2024

Do I need an omnichannel contact center? While this may sound good , you may wonder , “ D oes my business actually need an omnichannel contact center?” According to a research study by Nemertes Research , omnichannel contact center usage increased from 8% in 2016 to 31% in 2019.

Contact Center 62

Contact Center Call Center Best practices Customer Care 62

NobelBiz

NOVEMBER 5, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Contact Center 52

Contact Center CRM contact center solutions Outbound sales 52

Hodusoft

MARCH 26, 2025

A PwC study found three out of every five customers around the world feel online retailers have lost the human element of customer experience (CX). What Are Some Key Challenges E-commerce Companies' Contact Centers Face? How Can HoduSoft's E-commerce Contact Center Solutions Overcome Challenges?

Contact Center 52

Contact Center Contact center software Interactive Voice Response contact center solutions 52

NobelBiz

FEBRUARY 11, 2025

Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! With NobelBizs Cloud Contact Center Solutions , businesses can implement a smart, flexible IVR system that works alongside expert live agent support.

Interactive Voice Response 52

Interactive Voice Response Agent burnout contact center solutions CRM 52

CSM Magazine

DECEMBER 6, 2019

Poly , formerly Plantronics and Polycom have announced the additions of the EncorePro 300 headset and MDA 500QD series audio processor to its industry-leading portfolio of devices for the modern-day contact center. ” Pricing and Availability.

contact center solutions 10

contact center solutions Contact Center contact center workforce Chatbots 10

Hodusoft

MARCH 5, 2025

As per a study by Baymard Institute, the average cart abandonment rate is 70 percent in the e-commerce sector. And unsurprisingly the Baymard Institute study finds it the most common reason behind cart abandonment. However, a majority of them abandon their carts and leave the website abruptly! Strange but true!

Abandon rate 52

Abandon rate Contact center software Interactive Voice Response Contact Center 52

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Constant Information Gathering Along the Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

APRIL 13, 2020

A study by Harvard Business School found that 28% of the time, an incident that had a minor impact on a project had a major impact on people’s feelings. Serenova’s CxEngage contact center solution offers a variety of options to help every supervisor be themselves while finding ways to keep agents energized and moving toward the same goal.

Gamification 145

Gamification Contact Center Metrics contact center solutions 145

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Constant Information Gathering Along the Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Hodusoft

MARCH 18, 2025

When online retailers integrate social media with their contact center solutions , they can create personalized experiences, offer exclusive promotions, and showcase new products and offerings to customers. A study found that over a third of Gen Zs feel that most e-commerce sites are not trustworthy.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

Avaya

JUNE 24, 2019

Advanced technologies like artificial intelligence (AI) have become foundational to the contact center of the future. Yet this is just one of many advancements we’ve made to enhance our Avaya IX TM Contact Center solution portfolio. We extended collaboration with Avaya A.I.

Contact Center 104

Contact Center contact center solutions Virtual Agent Contact center software 104

3CLogic

AUGUST 3, 2021

When it comes to waiting on hold, studies have shown that callers don’t have a ton of time to spare. A recent survey from Arise Virtual Solutions reveals that over 65% of customers are only willing to wait on hold for a maximum of two minutes before hanging up. Empower Callers With A Callback Option.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

NICE inContact

AUGUST 21, 2019

In its second annual global research study of businesses , NICE inContact set out to compare perceptions of business contact center leaders and consumers in key areas of customer experience. What is surprising is the number of companies that I work with that are only routing voice interactions via their contact center solution.

contact center solutions 15

contact center solutions Contact Center Morale Benchmark 15

Aspect

OCTOBER 4, 2017

In a recent study , Forrester delved into this topic, revealing what customers today expect from their chatbot interactions. 46 percent of those polled for the Forrester study said that they want a chatbot with a human appearance, while only 20 percent would want to see them as an avatar. To get started today, click here.

Chatbots 160

Chatbots contact center solutions Contact Center Personalization 160

Spearline

JUNE 2, 2022

This is, presumably, largely down to the increase in remote and hybrid working for contact center agents… more on that below. Backing up this technology trend further, is CCW’s 2022 market study on the State of Contact Center Technology.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

VirtualPBX

JUNE 6, 2024

A recent Forbes study identified that over half of customers will pay more for better customer service. Omnichannel contact center solutions can help your team seamlessly navigate a multi-channel environment with intelligent continuity.

First call resolution 105

First call resolution Abandon rate contact center solutions Metrics 105

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. A recent Metrigy* research study found that 62.8% of the organizations it deemed to be more successful than their industry peers (which are 27% more successful than typical organizations), had integrated UC with their CC solution to deliver better customer experiences (CX).

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

CSM Magazine

SEPTEMBER 17, 2020

Realizing the importance of transforming customer service or contact center operations and feeling the pressure to accelerate their digital transformation plans, many businesses have begun their automation journeys. Yet, 95% are not successfully using AI, according to a CCW Digital Market Research study earlier this year.

Virtual Agent 98

Virtual Agent Customer Service Contact Center Chatbots 98

Cisco - Contact Center

FEBRUARY 1, 2021

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. Webex Contact Center [Solution webpage]. The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog].

Contact Center 85

Contact Center Transportation Customer Experience Wireless 85

Enghouse Interactive

SEPTEMBER 20, 2021

Contact Center Solutions. A recent Metrigy* Research study found that 62.8% of successful organizations that have deployed a single-source solution for both Unified Communications and their Contact Center. Ubiquitous Unified Communications. . Unified Communications. Choice – EnghouseUC Delivers.

contact center solutions 69

contact center solutions Contact Center Call flow Quality management 69

Serenova

JULY 7, 2020

Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. Regardless of their experience level, agents need to quickly master the latest contact center technologies and approaches. The most successful contact centers take it further.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Robert Davis

OCTOBER 24, 2018

Investing in AI and other solutions is essential for contact centers, but investing in supervisors and agents is also critical to executing contact center fundamentals and delivering a world-class CX. At Robert C.

Contact Center 48

Contact Center contact center solutions Customer Care Service level 48

NobelBiz

NOVEMBER 26, 2024

NobelBiz offers superb value for its VoIP and Omni+ solutions, with competitive pricing and no hidden fees. Studies show that a 1% improvement in first-call resolution can lead to a 1% increase in customer satisfaction. ’ Read Case Study Questions to Ask Before Renewal 10. Can we renegotiate pricing based on our usage?

Call Center 52

Call Center Multi-channel support voip Technical Support 52

Avaya

DECEMBER 4, 2017

It’s when an Avaya industry-leading contact center solution is put to its ultimate test. Every day, Avaya contact center solutions handle millions of customer calls, web chats, and texts around the world. It’s that time of year again!

Contact Center 69

Contact Center contact center solutions Interactive Voice Response Big data 69

Outsource Consultants

JANUARY 28, 2025

The contact center landscape has rapidly evolved, offering a broad range of advanced features designed to improve service quality, streamline operations, and drive customer satisfaction. At Outsource Consultants, we understand the complexities of selecting a contact center solution tailored to your unique business needs.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

Cisco - Contact Center

APRIL 27, 2020

See some practical examples and live demos of AI with Cisco Contact Center solutions (Session at Cisco Live, Video, and pdf available). After his computing studies, Marco has spent 8 years in SCADA industrial research developing innovative software for realtime applications and computer graphics. mpirrone@cisco.com.

Contact Center 83

Contact Center contact center solutions Interactive Voice Response Call Center 83

NobelBiz

FEBRUARY 20, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

voip 105

voip Interactive Voice Response Contact Center Call Center 105