contact center solutions Surveys Virtual Agent 
3CLogic
MARCH 27, 2025
According to NASCIOs 2024 State CIO Survey, IT consolidation and centralization are top priorities for 49 state CIOs, underscoring the importance of integrated, seamless digital service management.
AWS Machine Learning
MARCH 31, 2023
The key to making this approach practical is to augment human agents with scalable, AI-powered virtual agents that can address callers’ needs for at least some of the incoming calls. per contact, while self-service channels cost about $0.10 This would eliminate hold times and ensure that callers receive fast responses.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Cisco - Contact Center
AUGUST 3, 2020
Webex Contact Center is built on the unique Webex Platform for Contact Center. This multi-tenant approach benefits Cisco Contact Center customers in two ways. Webex Contact Center enabled us to provide and respond to the immediate needs of the business, while maintaining social distancing and work from home.
3CLogic
DECEMBER 1, 2022
According to a recent survey of more than 300 IT decision-makers, 90% of respondents said phone is still a primary communication method at their organization, regardless of company size. Of the respondents surveyed: 28% want to record and store calls on demand. 23% want transcribed visual voicemail solutions.
3CLogic
SEPTEMBER 28, 2022
Accenture found that half of the patients they surveyed believe “a bad digital experience with a healthcare provider ruins the entire experience with that provider — and 39% believe a good digital interaction has a major influence on the patient experience,” underlying the need for high-quality digital healthcare services.
Avaya
JUNE 24, 2019
Additionally, an Avaya research study conducted by Vanson Bourne finds that 93% of global organizations surveyed identify AI as one of the most important technologies for their contact center, and that 85% will need to look for more third-party support in order to get the most out of AI. We extended collaboration with Avaya A.I.
Playvox
JANUARY 13, 2022
As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . The right solutions can help organizations successfully adapt to new and existing contact center trends.
Expert insights. Personalized for you.
96 
Let's personalize your content