contact center solutions Surveys virtual call center 
JustCall
APRIL 12, 2023
To meet customer expectations, brands also have come up with better customer service solutions. One of the ways in which call centers as brands have done so is by undergoing a rigorous digital transformation over the past two years. A virtual call center is a call center that runs over the internet.
Babelforce
JULY 8, 2021
If you don’t, you’re either setting up a virtual call center or adding the cost of new office space to your outgoings. Luckily, there is another option: using a BPO call center. If you choose this route, you’ll outsource all or part of your contact center operations to a third party.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Cisco - Contact Center
AUGUST 3, 2020
Some have needed a contact center for the very first time to set up an emergency “hot line,” and others have needed to augment and scale their existing one to offload call volumes. Cisco will be uniquely embedding these capabilities directly into Webex Contact Center, beginning with post-call surveys via SMS and email.
TeleDirect
AUGUST 25, 2022
Here at TeleDirect, we’ve been offering BPO contact center solutions to businesses for over two decades. We’ve got answers—we’re call center and communication experts! Read on to learn everything you need to know about BPO call center services and how they can help your business grow today.
Cisco - Contact Center
FEBRUARY 18, 2020
Our new AI-powered, cloud-based customer experience solution can be integrated with your contact center via two new agent desktop gadgets. The solution enables contact centers to capture customer feedback utilizing an easy-to-use survey designer. For more information on Release 12.5, Learn More.
Cisco - Contact Center
JANUARY 27, 2020
Their survey of 362 firms found that although 80% of the firms believed that they delivered a “superior service” only 8% of the firm’s customers believed that. In our own Cisco survey of 700 contact center executives across 7 countries, 79% agreed that customer experience has a significant impact on business results.
JustCall
MARCH 9, 2023
Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions.
Expert insights. Personalized for you.
52 
Let's personalize your content