contact center solutions Surveys White Paper 
Cisco - Contact Center
FEBRUARY 21, 2020
According to Cisco’s global contact center survey, 53 percent of contact centers report into a CX executive, and yet 72 percent of contact center decision-makers say that fragmented customer experiences are one of their top 5 business challenges. Join our 30-minute on-demand webinar today. Learn More.
VocalCom
JUNE 16, 2020
One of the key takeaways of 2020 CallMiner Churn survey is that contact center performance drives both loyalty and churn, with 90% of consumers saying they are likely to stay loyal after a positive call center experience, while nearly three quarters (73.7%) were likely to switch after a negative call center experience.
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VocalCom
JUNE 22, 2020
The COVID-19 pandemic accelerated this existing trend: while the crisis was raging, a survey by Gartner revealed that 41% of employees expected to be more likely to work remotely at least some of the time after the pandemic, while a survey by Global Workplace Analytics showed that 77% of the workforce wanted to work from home (“WFH”) after it.
VocalCom
JUNE 29, 2020
A Gartner survey says that in 2022, 50% of large organizations will have still failed to unify engagement channels, resulting in the continuation of a disjoint and siloed customer experience that lacks context. so that contact centers can deliver a real omnichannel customer experience.
Cisco - Contact Center
DECEMBER 17, 2020
With the new Webex Contact Center, we’ve integrated Webex Experience Management post-call surveys which can be sent to customers via text, email, or IVR so you can get immediate feedback about their experience. All-Star Acceleration – Experts Look at What’s Next for Contact Center Technology.
DMG Consulting
OCTOBER 26, 2017
If a company has required IT resources to support their on-premise contact center solution, they will need similar assistance with a cloud-based solution. DMG Surveys. I would like to participate in future DMG Surveys. First Name * Last Name Title Company Phone Email Address *. Monthly DMG Newsletter.
Serenova
NOVEMBER 26, 2019
With all the information circulating about the benefits of omnichannel contact center solutions, here’s some clarification to separate the facts from fiction. According to a survey of more than 3,000 consumers by Vanson Bourne for Serenova, 80% have dealt with uneven service across channels. If not, you aren’t alone.
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