Cisco - Contact Center

SEPTEMBER 3, 2020

Join our Future of Work Webinar. Attend our webinar and receive the Forrester Research paper “CX professionals must collaborate with customer service leaders”. We look forward to seeing you at our Future of Work webinar on September 10 th ! Visit our Cisco Contact Center solutions website.

Contact Center 107

Contact Center contact center solutions Analytics Surveys 107

Cisco - Contact Center

MAY 13, 2020

As part of Cisco’s Solutions Plus Partner ecosystem, Selligent empowers Cisco customers with solutions that leverage a universal profile of the customer to deliver data-driven experiences. Join our Webinar. In the webinar we will discuss: How to gain an end-to-end view of your customers’ journey. Learn More.

Customer Experience 108

Customer Experience Contact Center contact center solutions Analytics 108

NICE inContact

OCTOBER 22, 2018

Watch the full webinar to gain insight from these pioneering companies. The post Building for the Future – Cloud Contact Center Solutions Offer Flexibility, Scalability and Omnichannel appeared first on NICE inContact Blog.

contact center solutions 48

contact center solutions Cloud contact Contact Center Technology 48

Enghouse Interactive

FEBRUARY 18, 2021

This blog will provide an overview of the key findings from the recent Enghouse Interactive and Metrigy webinar and show where these insights should be applied in your organization to improve the customer experience (CX) and to drive operational efficiencies. . Blog #4 of 4: Key Findings and Where to Focus Your Optimization Efforts .

Contact Center 56

Contact Center Analytics Self service Finance 56

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. Register Now to attend our launch webinar for a detailed overview and demo of the Enghouse UC solution. Single-Sourced. Always Available. Unified Communications. Because your organization needs to. And now, because you can. All communications channels are secured and encrypted.

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

Enghouse Interactive

SEPTEMBER 20, 2021

Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘. Contact Center Solutions. Easily Resolve Issues Created by Using Disparate UC and CC Applications. Single-Sourced. Always Accessible. Ubiquitous Unified Communications. . Unified Communications.

contact center solutions 69

contact center solutions Contact Center Call flow Quality management 69

Cisco - Contact Center

JANUARY 8, 2020

If the cloud is your contact center destination, there are practical steps that should be taken. Join me for this insightful webinar to explore the best practices that maximize the value of your contact center investments, and minimize risk and disruption to your business as you prepare to move to the cloud.

Best practices 81

Best practices Contact Center Cloud contact Surveys 81

NobelBiz

NOVEMBER 6, 2023

How NobelBiz Steps In: Cloud-Based Efficiency NobelBiz’s cloud-based contact center solution offers seamless integrations, minimizing operational disruptions and enhancing efficiency. ” Discover how transitioning to CCaaS can supercharge your contact center’s operational efficiency.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

NobelBiz

NOVEMBER 20, 2023

NobelBiz OMNI+ is a comprehensive omnichannel contact center solution designed to enhance customer interactions across diverse channels, including voice, email, chat, and social media. Regular webinars and training materials can be instrumental in helping your team maximize the use of the new system​.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Cisco - Contact Center

FEBRUARY 19, 2020

To learn more about Cisco Contact Center solutions, visit our website. Join our Live Webinar: Introducing Webex Contact Center Enterprise. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Learn More.

Contact Center 113

Contact Center contact center solutions Enterprise Best practices 113

Serenova

AUGUST 23, 2019

In our recent webinar, Designing Customer Experience for Scalability and Flexibility , with leading contact center industry analyst and No Jitter blogger Sheila McGee-Smith, we share insights on how contact centers can leverage the cloud to achieve the scalability and flexibility required for seasonal business demands.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers.

Customer Experience 128

Customer Experience Contact Center APIs contact center solutions 128

Cisco - Contact Center

JANUARY 27, 2020

Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.

Contact Center 97

Contact Center contact center solutions Enterprise Cloud contact 97

Enghouse Interactive

JUNE 17, 2020

Transform the Contact Center with Microsoft Teams (blog series). Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research . Blog #1 Enhancing the Customer Experience. Microsoft Teams Collaboration Still Needs More Tools…Close those Gaps. Especially when exceptional situations or needs arise.

Interactive Voice Response 52

Interactive Voice Response Self service Abandon rate Contact Center 52

CSM Magazine

APRIL 13, 2023

Solution expertise and cloud technology enablers are critical to getting the most from cloud contact center solution deployments, from driving improved quality, increasing efficiency and leading to better business results.

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52

Noble Systems

SEPTEMBER 8, 2020

Additional Resources: Webinar: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective • Sep 15, 2020 @ 2:00PM • Register: US • APAC • EMEA. Yet Dave was able to leverage the Noble Contact Center solution to transition his agents to 100% WFH within a week!

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Cisco - Contact Center

JUNE 18, 2020

Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Contact Center Installed Base. Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers.

Contact Center 132

Contact Center Enterprise contact center solutions Cloud contact 132

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

Cisco - Contact Center

FEBRUARY 18, 2020

please read our datasheets: Unified Contact Center Express and Unified Contact Center Enterprise. To learn more about Cisco Contact Center solutions, visit our website. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. For more information on Release 12.5,

Contact Center 134

Contact Center Enterprise Self service contact center solutions 134

Serenova

MARCH 31, 2020

Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

ConvergeOne

JULY 20, 2021

On-Demand Cybersecurity Webinars. Watch the following webinars at your convenience and learn how to keep your organization from being the next victim, all while improving your overall security posture. Five Steps Toward Proactive Cybersecurity for Contact Centers. Solutions for Cloud and the Risks That Come With It.

Education 116

Education Government Enterprise Healthcare 116

NobelBiz

NOVEMBER 13, 2023

Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Discover the key factors shaping the contact center landscape, from the importance of community to defining success and exploring the latest trends.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Cisco - Contact Center

NOVEMBER 17, 2020

If a customer who fits into this segment, just opened an account, you could ask them if they want to register for one of your webinars. Stay tuned for our exciting announcements next month about our award-winning Webex Contact Center solution, and register for Webexone now! What’s Next?

Customer Experience 100

Customer Experience Contact Center Government contact center solutions 100

Enghouse Interactive

SEPTEMBER 1, 2020

Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. It’s Not an Option – It’s Expected (Blog Series).

Self service 82

Self service Contact Center Chatbots First call resolution 82

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Constant Information Gathering Along the Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

MARCH 12, 2019

When asked about the difference in the contact center operation since the implementation of the Serenova software-as-a-service (SaaS) contact center solution, GFood’s IS Manager says, “Life is good,” especially compared to the vendor finger-pointing of the past. appeared first on Serenova.

Cloud contact 66

Cloud contact contact center solutions Contact Center SaaS 66

NICE inContact

AUGUST 20, 2019

Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

JULY 13, 2016

Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009. Join us for a webinar with 1to1 Media today at 2pm ET/11am PT to find out how Hoveround achieved their customer experience goals.

Customer Experience 48

Customer Experience Contact Center contact center solutions Personalization 48

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Constant Information Gathering Along the Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Edify

DECEMBER 13, 2021

Great questions arise whenever we host webinars, attend trade shows, give demos, and even when we onboard new customers. Welcome (back) to our Ask a CTO series, where I get to sit down for Q&A with our in-house expert on all things tech, Edify co-founder and CTO Bracken Fields.

Contact Center 71

Contact Center Contact center software contact center solutions Cloud contact 71

Enghouse Interactive

OCTOBER 21, 2020

Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

Self service 79

Self service Contact Center Benchmark Chatbots 79

Enghouse Interactive

OCTOBER 13, 2020

Doing so, will transform your contact center from a cost-center into a revenue generator. AI Makes It Possible (Blog Series). Understanding Why Transforms the Customer Experience. Help make sure your organization delivers the customer experience that exceeds their expectations.

Scripts 96

Scripts Interactive Voice Response Analytics Contact Center 96

Avaya

SEPTEMBER 19, 2018

Some contact center solutions have begun to deliver chatbot solutions that incorporate AI-enhanced natural language processing. Others have incorporated predictive models that allow agents to better understand why a customer is contacting the company based on machine learning of similar calls from comparable customers.

Customer Care 94

Customer Care Government Contact Center Healthcare 94

Pipkins

SEPTEMBER 11, 2020

Our Cloud ACD option and Back-Office task tracking tools allow Pipkins to be deployed as an All-in-One contact center solution fully independent of other systems. At Pipkins, we are committed providing customized solutions tailor made for our clientele. UPCOMING WEBINARS. Sometimes that means less is more! .

contact center solutions 69

contact center solutions Call Center Customer Care outsourcing 69

Aspect

SEPTEMBER 28, 2017

The world of contact center solutions is just a microcosm of the myriad of software applications used by enterprises moving inexorably to a Software as a Service (SaaS) model in the public cloud. To see more of the findings from the newly released Saddletree survey on cloud contact centers, view the full webinar here.

Cloud contact 86

Cloud contact Contact Center Surveys SaaS 86