NobelBiz
DECEMBER 3, 2024
Proactive adjustments to forecasting models are essential to accommodate these changes. Technological Changes Emerging technologies like AI chatbots or new communication platforms can affect call volumes and agent workloads.
Playvox
JANUARY 11, 2024
Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes. This helps with the second part of the equation, which is scheduling for the appropriate number of agents for the expected workload.
Playvox
MAY 25, 2023
For example, customer service is the workstream, but it has three workloads associated with it: 1. Support This breakdown of handle times is key to being able to create a multi-workload forecast. How Does This Impact Omnichannel Forecasting? Forecast volumes are based on historical data. Complaints 2.
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