contact center workforce Course Gamification 
Calabrio
MARCH 7, 2025
Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Of course, ease-of-use and automation are only the half of it. Celebrate success: Publicly acknowledge and celebrate agent achievements, both big and small. Why make their jobs harder than they need to be?
DMG Consulting
APRIL 16, 2019
These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. Over the past 15 years, total WFO revenue has gone from $803.4
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Serenova
APRIL 9, 2019
However, as many contact center managers know, those same processes may not work for their Millennial (born between 1981 and 1996) and Gen Z (born in 1997 and later) counterparts. These two generations now make up a growing proportion of contact center agents. Bridge the Gap Between Generations.
NobelBiz
MAY 22, 2022
Because of the socio-economic turmoil created by the same lockdowns, the pool of candidates ready to take up a job in a remote-work call center grew exponentially. Of course, it is always better to have a wider talent selection pool. However, this proved to be a double-edged sword.
Balto
APRIL 20, 2023
Figure 6: Layoffs by Company Size Of course, there are nuances to our conversation around budgets. Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. How AI Is Revamping the Contact Center. The Contact Center Workforce of the Future.
Expert insights. Personalized for you.
52 
Let's personalize your content