BlueOcean

JUNE 17, 2021

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty.

outsourcing 71

outsourcing Contact Center Customer Care contact center workforce 71

BlueOcean

JULY 15, 2024

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services. Ensuring your customer support center is up and running, no matter what, is a daunting task that organizations must prepare for.

outsourcing 62

outsourcing Contact Center Customer Care contact center workforce 62

Interactions

JULY 7, 2022

The current labor shortage is a big problem, especially for contact centers. In other words, customers shouldn’t feel like they are talking to a robot.

Virtual Agent 62

Virtual Agent contact center workforce Contact Center Advertising 62

DMG Consulting

APRIL 15, 2020

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2020 – 2021 Workforce Management Product and Market Report. For more information, visit www.dmgconsult.com. # # #.

Consulting 62

Consulting Consulting Marketing Management 62

BlueOcean

SEPTEMBER 30, 2019

Higher call volumes leading to longer wait times for your customers and higher stress for your agents? Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume. Let’s break down some of the factors to consider when scalability becomes a pressing issue. Looking for real-life examples?

Contact Center 59

Contact Center outsourcing Real estate contact center workforce 59

CSM Magazine

DECEMBER 6, 2019

The EncorePro line provides scalable options for fully integrated audio and asset management for today’s knowledgeable contact center workforce. The MDA 500QD Series is designed for organizations moving their contact center to the cloud. ” Pricing and Availability.

contact center solutions 10

contact center solutions Contact Center contact center workforce Chatbots 10

TLC Associates

JULY 17, 2019

This means most companies are experiencing high customer demands from their customer care services or outbound sales support but have a difficult time finding the workforce to keep those consumers satisfied. Low Unemployment Has Hurt Your Hiring. The current unemployment rate is 5.8%

Contact Center 40

Contact Center outsourcing Outbound sales contact center workforce 40

Verint

JANUARY 31, 2018

In my last post on automation and AI , I discussed how conversational AI-powered intelligent virtual assistants (IVAs) are generating a large amount of interest in the customer engagement industry.

Enterprise 39

Enterprise Banking Healthcare Contact Center 39