Verint

NOVEMBER 16, 2017

Three of the five business opportunities that are outlined and most relevant to customer engagement strategies include “Get closer to customers,” “Optimize knowledge work,” and “Increase scale and speed.”. New technology was available all the time, and you really couldn’t keep up with all the emerging innovations.

Wireless 32

Wireless contact center workforce Enterprise Customer centricity 32

Verint

JUNE 6, 2017

Attendees hosted sessions and exchanged best practices on topics including voice of the customer, desktop and process analytics, automation/robotics, employee engagement, quality management, back-office and branch operations, compliance recording and workforce management.

Employee engagement 34

Employee engagement Quality management Analytics Best practices 34

Zoom International

NOVEMBER 7, 2018

This valuable information feeds a closed loop process which empowers employees at every level of the organization to identify shortcomings they can fix, uncover patterns, and test new customer-centric approaches against the NPS® yardstick. Enable your Contact Center into improve loyalty.

Contact Center 40

Contact Center Banking Surveys Metrics 40