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While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call centerworkforce management (WFM). Read on for a complete guide on how to improve operational efficiency and deliver a better customerexperience (CX) through WFM.
Contactcenters have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customerexperience teams. In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape.
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