contact center workforce Customer Service Gamification 
Calabrio
MARCH 31, 2025
Workforce Management Contact Center Gamification: What You Need to Know to Use Games for Improved Engagement and Performance Share Did you know that low employee engagement costs the global economy about $8.9 Luckily, there is: its called contact center gamification. trillion dollars ?
Noble Systems
SEPTEMBER 8, 2020
Training and coaching to deliver the highest level of customer service. Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. We are all learning as we go. Training and coaching have never been more vital to success.
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Calabrio
MARCH 7, 2025
Identify Key Sources of Agent Stress A Salesforce survey found that 71% of service agents in contact centers had considered quitting in the past six months and 69% considered leaving customer service entirely. Celebrate success: Publicly acknowledge and celebrate agent achievements, both big and small.
Fonolo
NOVEMBER 29, 2018
As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more. Storyline: Gamification.
Noble Systems
SEPTEMBER 29, 2020
Optimize operational performance and lower costs – Get the critical data and feedback you need to effectively and efficiently manage agent and workflow processes across functions and teams, giving you a unified view of contact center performance. Workforce Management. Voice of The Customer. Gamification.
Fonolo
OCTOBER 3, 2018
This is not a criticism – it’s simply the reality, an industry-wide circumstance brought about by the learning curves and rapid technological changes to the customer service space in contemporary times. All contact centers face barriers, and you certainly know your own intimately. Maybe it’s budget. No Money, Honey.
Noble Systems
APRIL 14, 2021
With better training and better morale, virtual call center employees can even be more productive than in a bricks-and-mortar site, leading to improved customer service. Choosing the best virtual contact center platform for your needs. Communicate often and clearly to employees and customers.
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