Aspect

JUNE 16, 2017

Get ready for the next big thing in contact center workforce optimization: Speech Analytics. Even though speech analytics was introduced to the contact center industry back in 2003, Aberdeen Group reports that only about 15% of contact centers currently use speech analytics.

Contact Center 97

Contact Center Analytics contact center workforce Technology 97

Aspect

FEBRUARY 24, 2020

When efficiency is your focus, many organizations implement strategies with the assumption that workforce management (WFM) should be entirely separate from customer-focused considerations. Download our latest eBook to get started and learn what i ndustry l eaders say they look for in a w orkforce m anagement s olution .

contact center workforce 62

contact center workforce Enterprise Contact Center Management 62

Interactions

JULY 7, 2022

Read on to learn 6 reasons that investing in Conversational AI applications like virtual agents can optimize the contact center workforce to keep customer experience and scalability high: Handle unlimited volume. Learn more about labor optimization in our ebook.

Virtual Agent 62

Virtual Agent contact center workforce Contact Center Advertising 62

Playvox

JANUARY 5, 2022

Want more tips on how to enhance the experience of your hybrid contact center workforce? Download our eBook. Or request a demo to learn more about the tools Playvox offers to help you unlock your team’s full potential.

Contact Center 72

Contact Center contact center workforce Gamification Coaching 72

Playvox

OCTOBER 18, 2022

Because many customer service centers’ remote work policies require agents to maintain specific performance standards , managers cite solutions such as workforce management (29%) and quality management (26%) as other contact center software they turned to.

Contact Center 69

Contact Center Management Coaching contact center workforce 69

Playvox

JANUARY 25, 2024

Workforce management for contact centers is the art and science of having the right number of agents available at the right times to answer an accurately forecasted volume of incoming customer contacts at the service level standard set by a contact center while minimizing cost.

Contact Center 77

Contact Center Coaching Quality management Schedule adherence 77

Playvox

NOVEMBER 18, 2021

A work from anywhere agent model requires powerful cloud contact center solutions. Learn more by reading our eBook, “ Considering a Hybrid Contact Center Workforce? ” Start your move to the cloud today and begin reaping the rewards of flexible contact center technology.

contact center solutions 52

contact center solutions Cloud contact Contact Center SaaS 52