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Another fun way to recognize your team is through gamification. Want more tips on how to enhance the experience of your hybrid contactcenterworkforce? Download our eBook. You can foster learning, collaboration, creativity, and healthy team competition with these types of tools.
However, as many contactcenter managers know, those same processes may not work for their Millennial (born between 1981 and 1996) and Gen Z (born in 1997 and later) counterparts. These two generations now make up a growing proportion of contactcenter agents. Download the eBook. Bridge the Gap Between Generations.
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