Calabrio

FEBRUARY 7, 2025

In the 2024 G2 Grid Report for Contact Center Workforce products , Verint users ranked the platforms quality of support among the lowest of any market leaders. The report center and ad hoc reporting modules are dated and difficult to navigate.

Management 52

Management contact center workforce Contact Center Schedule adherence 52

Monet Software

DECEMBER 17, 2020

1 Present an appealing employer brand. Plus, a prospect’s perception of the company during the hiring process will affect the level of employee engagement in their first days and weeks on the job. Here are some ideas to help make all of that happen. #1 It’s in your best interest if candidates really want to work for you.

Call Center 118

Call Center contact center workforce Contact Center Employee engagement 118

Vistio

FEBRUARY 1, 2024

By immersing remote agents in real-world customer interactions, your contact center workforce can develop the confidence and competence needed to succeed in their roles. This robust skillset enables remote agents to tackle even the most challenging customer interactions with confidence and efficiency.

Contact Center 52

Contact Center contact center workforce Employee engagement Technology 52

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

Verint

JUNE 2, 2015

Verint’s Donna Denehy, enterprise workforce optimization, will present “Have You Listened to Your Customer Today?” Engage – Verint Global Customer Conference. Verint will host Engage 2015, its global customer conference, at the Paris Las Vegas Hotel in Nevada. June 1-4; Online Webinar. ET on June 1.

Analytics 35

Analytics Enterprise Feedback Customer effort 35

Verint

OCTOBER 30, 2017

Top 5 Best Practices for Extending WFO Beyond the Contact Center. Verint’s Craig Seebach, vice president, workforce optimization strategy, will present this content at 11 a.m. The contact center is often just the start of the customer’s journey. Empower Your Employees with More Data, More Automation.

Contact Center 6

Contact Center Self service Best practices Coaching 6

Verint

MARCH 29, 2018

and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Achor will present “Big Potential: How Transforming the Pursuit of Success Raises Our Achievement, Happiness and Well-Being” on the morning of Wednesday, May 16.

Big data 23

Big data Journey mapping Customer Experience Management 23