Noble Systems

APRIL 14, 2021

They can now hire the best people, regardless of where they are located – and more qualified employees leads to higher quality. Likewise, the virtual option offers benefits for employees. It reduces commute time and transportation costs and often offers a better work-life balance with more flexible hours.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Playvox

OCTOBER 18, 2022

The reasons for their sky-high job satisfaction with remote work center around money, productivity, and flexibility. Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home.

Contact Center 69

Contact Center Management Coaching contact center workforce 69

NobelBiz

MAY 22, 2022

The benefits of effective workforce management: Whether you’re a large or small business, you can’t afford to ignore workforce management, especially if you happen to manage a call center. Next, let’s go through a non-exhaustive list of benefits that can come with improved workforce management.

call center workforce 52

call center workforce Call Center Management Gamification 52