Noble Systems

SEPTEMBER 8, 2020

Your employees are used to in-person contact with managers and other team members. Encouraging and even rewarding remote collaboration can go a long way to address feelings of isolation and keep all employees engaged. Webinar On-Demand: Strategies for Success in the Post-Pandemic Contact Center • Watch the Webinar.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Monet Software

DECEMBER 17, 2020

Plus, a prospect’s perception of the company during the hiring process will affect the level of employee engagement in their first days and weeks on the job. If you’re successful in building excitement and buy-in during this stage, you’ll want to carry your hard-won contact center workforce engagement beyond the first day on the job.

Call Center 118

Call Center contact center workforce Contact Center Employee engagement 118

Noble Systems

APRIL 14, 2021

Gamification tools help agents easily see their goals and their progress towards achieving them, while transforming daily routines into rewarding competitions that get your employees engaged and motivated. Here are five best practices to help achieve the best outcomes while maintaining an at-home contact center workforce.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Noble Systems

SEPTEMBER 29, 2020

WFO is not just a single component; it bridges the span of the contact center to tie activities into an integrated strategy, working towards common business goals. Read our 101 Intro to Call Center Software to learn more about common technologies and tools. WEBINAR ON DEMAND: 2020 – The Year That Transformed WFM • watch.

Management 86

Management Gamification Quality management Schedule adherence 86

Playvox

OCTOBER 18, 2022

In the end, bringing employees back is a risky move. On top of increasing employees’ intent to leave, removing the option to work in a preferred location increases burnout and reduces employee engagement , according to a 2022 Gallup report. Related Article: 4 Smart Reasons To Offer Remote Work In Your Contact Center.

Contact Center 69

Contact Center Management Coaching contact center workforce 69

Verint

FEBRUARY 7, 2018

Sign up today for Verint's Ask the Experts: AQM Webinar Series—interactive, Q&A style webinar sessions designed with you in mind. You can sign up for either or both sessions in the Ask the Experts AQM Webinar series. Webinar 1: How More Automation = Better Quality, More Engaged Employees.

Quality management 25

Quality management Coaching Contact Center Management 25

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52