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The Morale Doctor is In

Monet Software

How to treat employee burnout and reinvigorate call center engagement for the long haul. Do you feel it spreading through your contact center workforce? Help them brainstorm a response, whether that’s making time for healthy meals, meditation, exercise, a long talk with a friend or an afternoon with a good book.

Morale 100
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Contact Center Forecasting Guide: Methods, Tips, and Tools for 2025

Calabrio

Missing What-If Analysis: Why waste time and money on forecasts that dont work when a what if exercise can help with forecasting models for future requirements? Choose a workforce management solution that includes what if modeling and know how to use it.