Calabrio

MARCH 31, 2025

Workforce Management Contact Center Gamification: What You Need to Know to Use Games for Improved Engagement and Performance Share Did you know that low employee engagement costs the global economy about $8.9 Luckily, there is: its called contact center gamification. trillion dollars ?

Gamification 52

Gamification Contact Center Call Center Metrics 52

Calabrio

MARCH 7, 2025

Workforce Engagement How to Combat Call Center Agent Attrition Share You know the signs: increased average handle time (AHT), increased irritation, productivity decline. Even in a remote/hybrid workforce, contact center leaders (if theyre paying attention) can see when their employees are slipping.

Call Center 52

Call Center Benchmark Gamification Contact Center 52

Noble Systems

AUGUST 8, 2019

Perhaps the biggest being — how to motivate, drive optimal performance and engage a remote workforce? Gamification , which uses game mechanics such as points, badges, leaderboards, rewards and recognition, is an enabling technology that has gained popularity in recent years in contact centers.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

Playvox

JANUARY 5, 2022

While working from anywhere has its advantages, it also means leaders have the extra challenge of managing contact center agents in multiple locations. Working differently means that leaders must also think expansively about the agent experience and how to keep teams engaged. What is Agent Experience? Download our eBook.

Contact Center 72

Contact Center contact center workforce Gamification Coaching 72

Noble Systems

SEPTEMBER 29, 2020

If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with WFM and WFO – especially recently. What is Workforce Management (WFM)? Workforce Management. Gamification. The Noble Workforce Optimization Suite. Let’s take a look.

Management 86

Management Gamification Quality management Schedule adherence 86

Fonolo

OCTOBER 3, 2018

Added to this is a concerted effort to make work life more fun for contact center agents who we know interact with a wide range of customer personalities every day. For instance, gamification has become a popular way of engaging contact centers teams while also improving the bottom line. No Money, Honey.

Contact Center 170

Contact Center contact center workforce Gamification Call Center 170

USAN

MAY 10, 2022

Despite these stumbling blocks, businesses are figuring out how to create engaged agents by implementing workforce optimization strategies. Following are some helpful workforce optimization strategies for improving agent engagement and the agent experience overall: 1. Gamification. Workforce Flexibility.

Gamification 52

Gamification Contact Center contact center workforce Employee engagement 52