contact center workforce, Gamification and industry standards

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contact center workforce

Gamification

industry standards

How to Combat Call Center Agent Attrition

Calabrio

MARCH 7, 2025

Here’s how to make recognition and reward a core part of your contact center culture: Keep compensation competitive: Stay ahead of the curve by regularly benchmarking your salaries and benefits against industry standards and local market rates. This could include bonuses, gift cards, extra time off, or other perks.

Call Center

Call Center Benchmark Gamification Contact Center

What’s Holding Back the Contact Center Industry?

Fonolo

OCTOBER 3, 2018

Added to this is a concerted effort to make work life more fun for contact center agents who we know interact with a wide range of customer personalities every day. For instance, gamification has become a popular way of engaging contact centers teams while also improving the bottom line. No Money, Honey.

Contact Center

Contact Center contact center workforce Gamification Call Center

Customer Contact Central

How to Combat Call Center Agent Attrition

What’s Holding Back the Contact Center Industry?

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