Remove contact center workforce Remove Gamification Remove Real estate
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2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”

Balto

According to a Gartner survey , “real estate/facilities management” was the greatest target for budget cuts; 72% of CFOs wanted to trim their organization’s real estate footprint. Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. 2020, June 25).