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Optimize operational performance and lower costs – Get the critical data and feedback you need to effectively and efficiently manage agent and workflow processes across functions and teams, giving you a unified view of contactcenter performance. Workforce Management. Gamification. The Noble Workforce Optimization Suite.
Louis, MO — Balto, the leader in uniting contactcenter agents with AI for better conversations, is excited to announce the release of a suite of features for its market-leading real-time guidance platform dedicated to improving the agent experience in the contactcenter. Gamification.
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