Noble Systems

AUGUST 8, 2019

Perhaps the biggest being — how to motivate, drive optimal performance and engage a remote workforce? Gamification , which uses game mechanics such as points, badges, leaderboards, rewards and recognition, is an enabling technology that has gained popularity in recent years in contact centers.

Gamification 65

Gamification At home agents Contact Center contact center workforce 65

Noble Systems

SEPTEMBER 8, 2020

Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Internal chat tools can help, as well as daily video standups and team check-ins. Meeting the challenges of dealing with the magnitude of the current pandemic is new for everyone.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Playvox

JANUARY 5, 2022

Video chats let you assess agents’ body language and provide more information on their state of mind than a quick email or chat can. More time on video can increase the risk of agents feeling mentally zapped at the end of the day. Another fun way to recognize your team is through gamification. Download our eBook.

Contact Center 72

Contact Center contact center workforce Gamification Coaching 72

Serenova

APRIL 9, 2019

However, as many contact center managers know, those same processes may not work for their Millennial (born between 1981 and 1996) and Gen Z (born in 1997 and later) counterparts. These two generations now make up a growing proportion of contact center agents. Bridge the Gap Between Generations.

Contact Center 40

Contact Center contact center workforce Gamification Feedback 40

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

CSM Magazine

JANUARY 25, 2023

Inspire and motivate team members through gamification, offering rewards to those who share their successes and learning with others. A quick Zoom call at the beginning of the day or an online video that can be watched at leisure is all it takes.

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52

NobelBiz

MAY 22, 2022

WATCH NOW Ensure a reasonable degree of cross-campaign agent compatibility Call center campaigns (inbound, outbound, or blend) can see a lot of fluctuation in activity, volume, or demand. And, of course, we’re using quality measuring tools to ensure that we’re measuring customer satisfaction.

call center workforce 52

call center workforce Call Center Management Gamification 52