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It can also handle multiple channels, including non-voicecontacts such as email, SMS/text, web chat, web collaboration, and social media. The virtual contactcenter does not require a physical location, but only requires an internet connection and telecommunication service.
The virtual call center has become a hot topic, as the coronavirus pandemic has moved call center teams from centralized offices to individual homes. A virtual contactcenter is designed to support distributed workforces. Advantages of using a virtual contactcenter solution versus a traditional call center.
It can also handle multiple channels, including non-voicecontacts such as email, SMS/text, web chat, web collaboration, and social media. The virtual contactcenter does not require a physical location, but only requires an internet connection and telecommunication service.
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