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In a 2024 G2 report based on input from real users, NICE WFMs Ease of Setup score was the lowest among leading contactcenterworkforce software providers. Focus on enterprise-scale deployments: Verint’s solutions are often geared towards large enterprises with complex workforce management needs.
In the 2024 G2 Grid Report for ContactCenterWorkforce products , Verint users ranked the platforms quality of support among the lowest of any market leaders. Below, well cover these prominent Verint competitors: Calabrio ONE Aspect Workforce (Formerly Alvaria) NICE Talkdesk Genesys 1.
Managing People: Workforce Management in the ContactCenter Despite the digital transformation of contactcenters and the even more recent rise of artificial intelligence, contactcenters are still fundamentally fueled by human action. High adherence rates ensure adequate staffing levels.
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