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The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

BlueOcean

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing your commitment to your customers. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.

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The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

BlueOcean

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.

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The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

BlueOcean

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing your commitment to your customers. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.

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Contact Center Staffing – BPO (Outsourcing) Partnerships — Jeremy Hyde

Vistio

In this post, we'll explore the advantages of collaborating with Business Process Outsourcing (BPO) partners in effectively managing contact center workforces."

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Blue Ocean’s Most Popular Customer Service Blogs of 2019

BlueOcean

Their values and habits will make a big impact on how you manage them, especially in the contact center. In this blog, we go beyond stereotypes and look at tangible ways to engage Gen Z in your contact center workforce. The 10 Most Important Contact Center RFP Questions [Infographic].

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How to Ease the Pain of Scaling Your Contact Center

BlueOcean

Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume. Hit us up for a current client roster so you can see for yourself the positive impact of outsourcing. This is yet another element your outsourcer takes off your shoulders – and is once again built into the cost of an agent hour.

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An Introduction to the Virtual Call Center

Noble Systems

Virtual call centers offer many benefits for both businesses and their employees. One of the biggest benefits to a virtual call center platform is the cost savings – even compared to outsourcing. The virtual call center means reduced expenses for rent and operating costs. Reduce upfront and operational costs.