BlueOcean

SEPTEMBER 30, 2019

This is particularly true if you’re located in a major metro area where real estate prices are sky-high. There’s also the cost of upkeep, both to the facility itself and of your technical infrastructure, where regular upgrades will be necessary to keep your contact center ahead of the curve. Flexibility.

Contact Center 59

Contact Center outsourcing Real estate contact center workforce 59

DMG Consulting

SEPTEMBER 14, 2021

Executives are rethinking their real-estate budgets and how to configure their offices. Leaders are reconsidering the importance of informal (water cooler) meetings and whether these in-the-office experiences are positive or negative.

Employee engagement 98

Employee engagement Management Real estate Contact Center 98

Aspect

JULY 15, 2020

Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. The post Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20 appeared first on Aspect Blogs.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Balto

APRIL 20, 2023

According to a Gartner survey , “real estate/facilities management” was the greatest target for budget cuts; 72% of CFOs wanted to trim their organization’s real estate footprint. How AI Is Revamping the Contact Center. The Contact Center Workforce of the Future. 2020, June 25).

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52