CSM Magazine

MAY 22, 2024

Zenarate, a leading SaaS provider of AI-powered skill-based simulation training and development for customer-facing agents, has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.”

Coaching 52

Coaching Contact Center contact center workforce Gamification 52

Fonolo

NOVEMBER 29, 2018

As the sun sets on 2018, contact center superheroes should watch for the plots, characters, and villains within them. Going forward, what will these trends be? Look no further … we have you covered! But lagging behind the times will eventually frustrate customers, and agent turnover could reach an all-time high.

Contact Center 73

Contact Center Gamification contact center workforce Education 73

Playvox

NOVEMBER 18, 2021

A cloud solution familiar to many contact centers is software as a service (SaaS). In a SaaS arrangement, the software vendor hosts the application(s) and the contact center staff accesses the software through a web browser or mobile application. Benefits of Cloud Based Contact Center Solutions.

contact center solutions 52

contact center solutions Cloud contact Contact Center SaaS 52

DMG Consulting

SEPTEMBER 30, 2021

The Contact Center WFO Market Is Transforming. The contact center workforce optimization (WFO) suite market, also known as the customer engagement management (CEM) segment, has a 20-year history of executing well in both good and weak economies. August 5, 2021 Donna Fluss. million in 2019 to $810.0 million in 2020.

Contact Center 48

Contact Center Marketing contact center workforce Gamification 48