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In a 2024 G2 report based on input from real users, NICE WFMs Ease of Setup score was the lowest among leading contactcenterworkforce software providers. These capabilities are designed to optimize staffing levels, minimize overstaffing or understaffing, and ensure servicelevel targets are met.
Workforce Management – WFM includes robust forecasting and staffing management that let you create schedules that put the right resources in the right place at the time, and then tracks schedule adherence so you can make adjustments to meet servicelevel goals. WEBINAR ON DEMAND: 2020 – The Year That Transformed WFM • watch.
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